Parts Advisor

**Parts Advisor - Croydon**

**£13.15 per hour**

**Monday to Friday**

**rotating shift**; 0**6:30 - 15:30 and 12:00 - 21:00 ( half an hour unpaid lunch break )**

**Alternate Saturday mornings 6:30 - 12:00 at overtime, time and a half**

**Join Our Team as a Parts Advisor at Volvo Trucks in Croydon**

Are you passionate about trucks and the intricate parts that keep them running smoothly? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at Volvo Trucks in Croydon as a Parts Advisor

**Role**:
Provide an excellent service supplying HGV parts to technicians who are carrying out repair and maintenance to vehicles in the workshop

Provide an excellent service supplying HGV parts to customers both over the counter and by telephone, when requested

**What you will be doing.....**
- Receiving deliveries, mark off and store parts in stockroom according to prearranged systems.
- Locating and label parts and maintain inventory of stock.
- Regular inventory stock counts.
- Consistently maintaining a good standard of housekeeping in the Parts Department.
- Report stock shortages to parts supervisor.
- Produce parts quotations for internal/external customers.
- Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.
- Ensuring procedures are properly carried out for the ordering and receipt of goods.
- Ensuring that credits are properly and accurately raised for goods returned.
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
- Discussing the use and features of various parts with customers, based on knowledge of trucks and buses.
- Accurately compile parts from job cards for repairs being carried out in the workshop.
- Feedback all information about competitors to Parts Supervisor.
- Proactively selling parts and promotions to customers.
- To work with Parts Supervisor to achieve their maximum competency level.
- Special projects as required.
- Pick up and deliver parts on occasion.
- Work within health & safety company guidelines

**Skills and Experience Required**:

- **Driving Licence required**
- Able to identify different parts using catalogues and systems.
- Numerical ability to be able to work with part numbers.
- To be able to effectively communicate at all levels both written and verbally with people inside the organization as well as external customers.
- Selling/influencing others to buy additional parts.
- Documenting/recording information.
- IT literate to competently use DMS and associated software & systems.
- Proactive, enthusiastic and approachable.
- Accuracy and attention to detail.
- Flexible and positive approach to changing circumstances / priorities.
- Commercial awareness.

**What we offer**:

- 25 days holiday + bank hols raising to 30 days with service
- Company pension
- Healthcare plan with access to dental insurance
- Referral schemes (earn yourself £1000)
- Cycle to work scheme
- Enhanced paternity/maternity/foster leave
- Many discounts for family and friends on High St retailers, Theme Park days out, hotels, flights plus much more

**Job Types**: Full-time, Permanent

Pay: £13.15 per hour

Expected hours: No less than 37.5 per week

**Benefits**:

- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Parts: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Croydon