Operations Analyst

1 week ago

Wigan, United Kingdom Lowri Beck Services Full time

Lowri Beck, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business. As a result of this growth, we are looking for an Operations Analyst working within our Business SupportMetering Team who will assist with the operational workload of the team, validating, investigating, analysing, and resolving any day-to-day operational issues including industry specific data and invoicing related queries.

**Why work for Lowri Beck?**
- Annual Salary review
- 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
- Company sick pay
- Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
- 24/7 EAP Helpline
- Free on-site car parking, including free use of electric vehicle charging points
- Ideally located close to the Town Centre for public transport links
- Hybrid working
- Development opportunities
- Join a striving team with a real 'family feel’

**Key Responsibilities**
- Validating and processing data received from other industry agents.
- Liaising with our managed service team to resolve queries from industry parties in a timely manner.
- Diagnosing, analysing, and resolving data issues/values.
- Learning and understanding electricity & gas industry processes and local work instructions.
- Learning and understanding invoicing business processes and local work instructions.
- Adhering to contractual and industry driven deadlines.
- Understanding, analysing, and producing operational and management reports.
- Developing, testing, and implementing new business processes and functionality.
- Ensuring job result data accuracy and processing through to billing.
- Aiding in maintenance of financial reference data in the invoicing system.
- Supporting Deprogramming/Commissioning and other Metering business areas.

**What we are looking for**
- Good standard of general education (GSCE or equivalent).
- Previous data analysis experience
- Any previous experience of meter operations (MOP) processes & procedures + experience interrogating Database systems using Oracle SQL Query Tools (e.g., QueryBuilder, SQL Developer) would be highly desirable.
- Ideally have prior knowledge of the electricity and gas industry, as well as the Data Transfer Catalogue/RGMA Baseline
- Computer literate with ability to operate Microsoft Office and Oracle Database Systems.
- Excellent communication and interpersonal skills to present a professional image to both internal and external customers
- Good organisational and administrational skills with excellent communication and interpersonal skills to present a professional image to both internal and external customers.
- Good written skills with the ability to define clear work instructions for use by others

Lowri Beck is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisen's operations consist of three business units,Calvin Capital, Lowri Beck, and Plug Me In.

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