Tenancy Sustainment Officer

Job Introduction
**Are you looking for a new challenge in a successful, supportive Housing team?**

**Can you provide an excellent support service to BCP residents to sustain their tenancies?**

**Can you empower disadvantaged and vulnerable adults within your local community to develop maximum levels of independence?**

**If you can then please read on...**
- Experience of providing support to social housing tenants
- Experience of partnership working with strong communication skills - able to do so with people from diverse backgrounds and at all levels
- Ability to empathise with tenants
- Good negotiation and motivational skills
- Ability to use initiative, prioritise work and time-manage as well as work to tight deadlines without close supervision
- Good IT Skills including MS Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of statutory and voluntary sector support services for vulnerable individuals
- Basic knowledge of public and private sector housing
- Basic knowledge of welfare and benefit rights
- Flexible and cooperative working style
- Commitment to excellent and responsive customer service and service delivery
- Access to a vehicle for work purposes
- Able to visit clients in the locality in their own homes which may involve climbing stairs

**The Main Responsibilities will be**:
To provide a tailored and flexible customer-focused support service through a wide range of activities:

- Signposting to other specialist services and joint working with internal and external services
- Improving health & wellbeing
- Living safely & securely
- Advocating
- Assistance to understand the tenancy agreement
- Assistance in maintaining independence and control over their lives
- Money management
- Positively engaging with and supporting victims and perpetrators of antisocial behaviour and tenancy breaches e.g. property condition
- Accessing opportunities locally, around learning, employment, leisure and cultural needs
- Early intervention to prevent crisis and deterioration, improve health and general wellbeing including nutrition
- Making a safe informed and independent choice on purchasing services, equipment and adaptations to meet their needs.
- Plus see other points on the full attached JD.

**This is a fixed term contract for 12 months.**

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package for further details see Colleague benefits and support | BCP

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place in 2025.

**DBS**

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.