Admin Officer Hgv/pcv Driving Tests

**Details**:
**Reference number**:

- 417871

**Salary**:

- £25,159
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- DVSA - Strategy Planning and Performance

**Type of role**:

- Administration / Corporate Support
Policy
Strategy

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Bristol, Newcastle-upon-Tyne, Nottingham, Swansea

**About the job**:
**Job summary**:
Can you?

Do you?

If so, we'd love to hear from you

The job holder reports directly to the HEO Product Specialist (Vocational) and is responsible for the administration of all aspects of the Delegated Examiner service. They act as main point of contact for Delegated Examiner organisations and individuals and are responsible for processing Delegated Examiners’ registrations and payments. The role holder is responsible for ensuring Delegated Examiner management information is up to date and provides information and recommendations for re-registrations to senior managers.

Joining our department comes with many benefits, including:

- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers

**Job description**:
Your responsibilities will include, but aren’t limited to:

- Act as the main contact for Delegated Examiners, handling queries, processing registrations, payments, and offering tailored solutions based on organisational needs.
- Organise and deliver Periodic Training workshops, track attendance, take payments, and ensure training records and examiner supervision are accurate and up to date.
- Monitor test volumes and compliance, provide updates to senior management, and recommend re-registrations based on gathered performance data.
- Communicate legislative and DT1 changes to Delegated Authorities, and maintain key databases, including the MoD system and quarterly invoicing.
- Respond to all correspondence, enquires and complaints (including FOIs and Subject Access Requests) received by the Technical Support Team, both written and telephone by directing to appropriate staff where applicable.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

**Person specification**:
To be successful in this role you will need to have the following experience:

- Developed communication and influencing skills
- Well-developed organisational skills
- Ability to communicate with colleagues and external stakeholders
- Ability to take accurate notes in meetings and produce accurate, timely minutes
- Capability to draft document and proofread those written by self and others

**Additional Information**

**Working hours, office attendance and travel requirements**

Full time roles consist of 37 hours per week.

The expectation at present is a minimum of **60%** of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

Travel at least every other month to our Swansea and Nottingham offices will be required which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

**Visa Sponsorship**

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Working Together
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £25,159, Driver and Vehicle Standards Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

-