Rental Customer Advisor

3 days ago

Edinburgh, United Kingdom Arnold Clark Full time

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Seafield Car & Van Rental branch in Edinburgh.

**We offer**:

- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- and much more

**Hours**

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

**About the role**

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

**Day-to-day duties**
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they’re acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed

**Essential skills**
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence

**Nice to have (but not essential)**
- Previous experience of working in the rental industry

**Our Culture**

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

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