Veterinary Receptionist

**Location**: Oxford House Veterinary Clinic, Tonypandy, Rhondda Valleys

Are you an experienced veterinary receptionist looking for a more personal, rewarding role in a supportive and independent practice? Join our close-knit team at Oxford House Veterinary Clinic - a proudly independent, family-run practice in the heart of Tonypandy. We’re known for our compassionate approach, continuity of care, and our genuine relationships with pets and their people.

**About the Role**
As one of the first faces our clients see, your role as a receptionist is pivotal to the smooth running of the practice. You’ll work alongside our Head Receptionist to provide a welcoming and professional front-of-house experience, while supporting the clinical team behind the scenes.

We’re looking for someone with a strong background in veterinary reception work - someone who understands the unique demands of this role and who takes pride in offering calm, capable and compassionate service in a busy environment.

**Key Responsibilities**
- Warmly welcoming clients and their pets in person, by phone, and online
- Managing bookings, payments, and administrative tasks with accuracy and care
- Coordinating communication between clients and clinical staff
- Supporting insurance claims, maintaining GDPR compliance, and handling sensitive information
- Keeping reception and consulting rooms tidy and well-stocked
- Assisting the clinical team as needed with practical, hands-on support

**What We’re Looking For**
- A minimum of **2 years’ experience in a veterinary receptionist role**:

- Confident computer literacy and comfort with veterinary software systems
- Strong interpersonal skills and a calm, empathetic manner
- Excellent organisational skills and attention to detail
- A mature, professional outlook and a desire to be part of a small, stable team

**What We Offer**
- 4-day working week (09:00 - 18:30), fixed rota
- No weekends, no bank holidays, and no out-of-hours
- 34 contracted hours per week
- A genuine work-life balance
- Company pension
- Staff discount scheme
- The chance to work in a valued, long-term role within an independent practice where your experience will be appreciated

**How to Apply**
If you’re a seasoned receptionist ready to bring your skills to a friendly, client-focused practice, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: Up to £12.60 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- No weekends

**Experience**:

- Veterinary Receptionist: 2 years (required)
- Customer Service: 4 years (preferred)

Work Location: In person