Senior Support Worker

**Introduction**:
**Project Description**:
The Bridgend Young People’s Project consists of three schemes which provide accommodation and support to homeless young people in the area. The MAC (multi Agency Complex Needs ) scheme provides 24-hour supported accommodation to 5 homeless young people aged 16 - 21. The 18-21 Project provides 13 homeless young people in Bridgend and Maesteg with shared accommodation and supportThe project operates in Bridgend working with young people who have complex needs such as behavioural, substance misuse, mental health and offending issues and works alongside other agencies such as probation, youth offending service and social services. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

- Promoting Personal and Community Safety
- Promoting Independence and Control
- Promoting Economic Progress and Financial Control
- Promoting Health and Wellbeing

**Purpose of Role**:
To provide residential support that enables and empowers service users to address housing and personal difficulties and improve their ability to maintain their future or current accommodation.

To encourage Service Users to participate in programmes and activities that will reduce their risk of reoffending and substance misuse.

To encourage and support Service Users to engage with external agencies as appropriate including Probation and Mental Health services.

The support will not create or increase dependence. It will be a “do with” rather than a “do for” approach and will initially involve accompanying Service Users to appointments in order to familiarise them with an activity or appointment. Support will enable them to improve their control, understanding and involvement in dealing with the issues that affect them and assist them in achieving their preferred outcomes.

In addition to assist in housing management in the project ensuring delivery of a safe, secure and effective service.

**If you have any further queries on this vacancy please make contact with Shogun-Li - Service Manager on 07824991458**

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main Duties and Responsibilities**

**1. To coordinate and provide support to the residents of the project.**

a. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d. To respond to referrals according to the procedures and eligibility criteria of the project.

e. To coordinate a Service User caseload with particular reference to:

- Coordinating and carrying out needs and risk assessments and developing risk management plans.
- Coordinating and providing project inductions to all new Service Users.
- Ensuring each Service Users’ records are up to date and accurate.
- Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
- Coordinating the day to day tasks and activities of Service Users support plans.
- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
- Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
- Actively involving Service Users in their support.
- Actively involving Service Users in the delivery and development of services.
- Co-ordinating referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
- Co-ordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.
- Co-ordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement (CU&I) in working towards their goals.
- Representing and advocating with/for Service Users.
- Coordinating a planned service withdrawal, ensuring sign-off is realistic, manageable and controlled.

f. To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.
g. To maintain regular communication with Support Workers relating to the need for changes to Service Users’ needs and risk assessments and support plans

h. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. To assist in monitoring the effectiveness of the project ensuring objectives and targets are met.**