Iba Account Handler

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Provide an accounting administration service for specified Business Units within Howden Group Holdings. Achieve targets, develop the business and deliver an excellent comprehensive service. Ensure that responsibilities are completed in accordance with the relevant Company and/or Group policies.

Key Responsibilities / Accountabilities

Clients
- Develop strong relationships with the Business Units, Suppliers & Markets
- Respond to the Business Units’ requirements as appropriate
- Work with clients to clear outstanding debts
- Behave with all clients (both internal and external) fairly and ethically

Technical
- Assist with the reconciliation of accounts to markets and clients
- Assist with the reconciliation of receipts and payments with invoices
- Assist with reviewing and processing of IBA payment requests
- Ensure all claim payment requests are forwarded to cashiers within agreed timeframe
- Review and forward IBA settlements to cashiers within agreed timeframe
- Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes
- Assist with processing of relevant entries onto Group company IBA systems
- Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can

action as appropriate
- Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole
- Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed

Skills and abilities needed to perform role
- Client focused
- Strong written and face to face communication skills
- Attention to detail with ability to produce accurate documentation and to file documents appropriately
- Ability to work effectively within a team
- Focus on achieving results
- Self-motivated
- Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- Able to undertake and demonstrate competence in technical training, as required by the industry regulator

Knowledge and Experience
- Experience not essential, training will be given. However, preference will be given to applicants who have some experience

of working in an office environment in an administrative capacity, ideally with numerical information
- It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market

Professional Qualifications
- GCSE’s (or equivalent) including Maths and English essential (to Grade C)

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that’s better for everyone.

Diversity & Inclusion

Permanent