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Utilities Scheduler
2 weeks ago
**Utilities Scheduler**
**Our Role**
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
This is a shift-based role, and the pattern rotates across a week of day shifts, a week of evening shifts, occasionally having Monday off but then working Saturday.
**Key Responsibilities**
We are looking for someone to:
- Take ownership of the workstreams, coordinating the work from receipt, through to job completion
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
- Provide customer service to both internal and external customers via telephone and webchat
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
**Network Plus at a Glance**
- We are an award-winning utility and infrastructure business with more than 20 years’ experience, operating from 80+ depots across the UK.
**Salary and Benefits**
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer**. **We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
**Job Types**: Full-time, Permanent
**Salary**: £23,028.00-£25,028.00 per year
**Benefits**:
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
