Service Advisor

2 days ago

WestonsuperMare, United Kingdom Mon Motors Full time

At Volkswagen, we believe in doing the ordinary things extraordinarily well and delivering exceptional customer service. Volkswagen is putting it customers even more firmly at the centre of their business, so if you think you have the skills, we are looking for we want to hear from you.

**In this role**:

- You will be the main key point of contact for customers whilst their vehicle is on site.
- You will manage all service walk-in enquiries on behalf of the dealership
- Liaising with other departments to provide customers with accurate and competitive pricing for work requirements.
- Handing over and accepting vehicles onto site recording details
- Upsell additional work and documenting all findings
- Carrying out duties whilst adhering to Brand service requirements

**To be successful for this position, you will**:

- Excellent administration and interpersonal skills to talk through and schedule work through the workshop.
- Have experience in a highly focused, customer-facing role
- Have had previous relevant experience within the automotive industry
- Be passionate about delivering an exceptional customer experience
- Be organised and have good attention to detail

**Benefits**:

- Attractive Pension
- Life Assurance Scheme
- Employee Discount (Vehicles, Parts & Servicing)
- Career Development
- Long Service recognition
- Additional holiday allowance with length of service

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Additional pay:

- Commission pay
- Performance bonus

**Benefits**:

- Company car
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: Service Advisor, Volkswagen Weston-Super-Mare

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