Care Coordinator

Company Description
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum one-hour visits, industry leading training and outstanding quality rating we are proud of the care we provide in Wirral and Neston.

Our CAREGivers and clients are matched based on their personality, interests and hobbies, which provides an exceptional care experience. Job Description This is an important role, working as a key part of our vibrant operations team based in Wirral.

**Job Description**:
As Assistant Care Manager you will be responsible for managing the needs of clients and supporting the Care Manager as follows:

- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
- Provide line management to the Client Experience team, building and maintaining a positive team ethos.
- Actively participate and contribute in objective setting and review succession planning.
- Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.
- Carry out CAREGiver appraisals, one-to-one supervision, return to work meetings, support visits and competency assessments.
- Create, update and audit client care plans and assist with digital care planning.
- Identifying training needs/follow ups in respect of auditing activity.
- Assist CAREGivers in completing their relevant care qualification.
- Maintain accurate client and CAREGiver records on Home Instead software and People Planner.
- Conduct client and CAREGiver introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client revies and action accordingly.
- Support, mentor and supervise CAREGivers.
- Maintain regular contact with clients and CAREGivers.
- Deputise for the Care Manager as and when required.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.

**Qualifications**:

- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Ability to nurture CAREGivers to enable them to reach their full potential.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to CAREGivers.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business

Additional Information
- Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.If you're looking for work that is extremely rewarding and have a high degree of flexibility to meet our clients' needs, we would love to hear from you.