Head of Cabin Crew Operations and Delivery

We have an excellent opportunity to grow your career as The Head of Cabin Crew Operations. This role is pivotal in driving on time performance, productivity, customer satisfaction, and efficiency improvements.

Reporting directly to the Director of Cabin Crew, the role assumes responsibility for the on the day performance and delivery of our crew operations. This includes monitoring crucial performance metrics and devising initiatives to foster sustainable enhancements in operational performance, business resilience, productivity and colleague engagement.

About the role
- Developing and leading the strategic transformation plan for Cabin Crew Operations, working cross-functionally, to ensure alignment with business goals.
- Controlling the cabin crew resourcing budget, whilst monitoring performance and building initiatives to drive lasting improvements in productivity and operational resilience.
- Shaping the strategic agenda for Cabin Crew operations, working with Centralised Ops Planning, to deliver cost-effectiveness, flexibility, colleague engagement, and HCC agreement compliance.
- Sponsoring and delivering operational and cross-directorate programmes, ensuring delivery of on-time performance and productivity metrics as well as broader LHR Cabin Crew targets
- Leading the LHR Cabin Crew response to mitigate operational disruptions, guiding the team to implement systematic improvements that minimise customer impact and swiftly return to regular operations.
- Drive significant improvement in crew operational performance through continuous enhancement of technology and available data
- Taking a multi skilled approach to managing a successful and diverse team, with a clear strategy for talent acquisition and succession planning
- Fostering a culture of collaboration between Cabin Crew operations and Trade Union colleagues based on trust and mutual respect
- Supporting and promoting Safety and Security within the operational environment alongside the Cabin Safety team, identifying trends and managing investigations as necessary.
- Leading all aspects of the Cabin Crew Business Resilience portfolio, including activating Gold and Silver Command and representing IFCE as needed.
- Acting as Deputy for the Director of Cabin Crew when required.

About you
- Proven experience in leading strategic transformation initiatives and collaborating with diverse parties
- Strong financial competence with a track record of budget management and monitoring performance metrics
- Demonstrable ability to drive operational excellence, improve NPS, and enhance productivity.
- Exceptional leadership and interpersonal skills, capable of managing and developing a diverse team and collaborative culture
- Proficiency in data and technology to drive continuous improvement.
- Knowledge of operational safety, security, and compliance regulations
- Excellent communication and presentation abilities.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
- At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work._
- Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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