Housekeeping Room Attendant

3 days ago

StratforduponAvon, United Kingdom Swan's Nest Hotel Full time

**Job Ref**:FOC1802

**Branch**:Swan's Nest Hotel

**Location**:Swan's Nest Hotel, Stratford-Upon-Avon

**Salary/Benefits**:Competitive Salary

**Contract type**:Casual

**Hours**:Part Time

**Hours per week**:0

**Posted date**:19/07/2025

**Closing date**:21/08/2025

The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.

**Role Responsibilities**
- To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
- You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
- Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
- You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
- You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
- Must attend all HS, Fire and Food Safety Training as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
- To complete any other reasonable tasks as requested by your Line Manager.

**Key Requirements**
If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

- Display excellent standards of cleanliness
- Be a team player, by supporting your colleagues
- Work well under pressure
- Be courteous and welcoming to all guests you meet

**Benefits**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty

Offering today’s luxury and services, Swan’s Nest Hotel is nestled in the heart of Shakespeare’s hometown and along the banks of the River Avon. This 17th century Georgian townhouse is a beautiful hotel reflecting historical character, combined with luxurious interiors and elegant bedrooms.

Only a short walk to the bustling town centre, it is the perfect location for enjoying a relaxing break or exploring famous landmarks and revisiting the life of Shakespeare. Stratford-upon-Avon offers plenty of local attractions that are steeped in history.

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