Discretionary Awards Assistant

4 days ago

Leicester, United Kingdom Leicester City Council Full time

**Job details**:
Job reference

REQ5087

Date posted

07/03/2025

Application closing date

23/03/2025

Location

City Hall

Salary

£25,584, - £27,269 Per Year

Package

Total benefit value (includes pension contribution and full holiday entitlement): £37,021.13

Contractual hours

37

Basis

Full time

Job category/type

Finance

Attachments

Job Specification R5643 discretionary awards assistant.pdf

**Discretionary Awards Assistant**:
Job description

Full time / 37 Hours Per Week/ Permanent

Part Time /18.5 Hours Per Week / Permanent

Would you like to be part of a team who aim to make a positive change to vulnerable households and families in need with the cost of essentials?

We are currently looking for self-motivated individuals to join our new Discretionary Awards Team in our busy Revenues, Benefits & Transactional Finance Service. As part of this challenging role, you’ll be required to provide an efficient and effective service administering claims for several discretionary awards for Leicester City Council, enabling much-needed support with energy bills, payments towards rent and council tax, and urgent crisis awards of food and fuel vouchers.

There are 5 positions available for permanent or secondment opportunity part time 18.5 hours or full time, 37 hours per week. The core working hours for this role are Monday to Thursday 08.30-17.00 and 08.30-16.30 on a Friday. This position is office based office based for probationary period, after which hybrid working may be permitted however, flexible working hours are granted. You’ll be based at city hall.

What you’ll be doing

You’ll work in a close-knit team and attend general meetings to advise where we are, as a team, with the scheme and time to discuss any changes. Within this role you’ll not be expected to chair any meetings, just simply attend and discuss progress with co-workers and management.

What You'll Need

As a Discretionary Awards Assistant you’ll have excellent customer service experience ensuring you’re able to resolve a variety of queries, develop good working relationships and offer sound advice in every situation. You’ll be experienced in call handling and have great communication skills to deal sympathetically and professionally with customers, who can at times be volatile, and other stakeholders.

Your experience of processing claims, in a financial environment, will ensure support claims meets the prescribed verification standards to reduce error and to prevent/ identify fraud entering the system.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

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