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Customer Service Advisor

2 weeks ago

Skelmersdale, United Kingdom Victorian Plumbing Full time

**Calling all Customer Service Superstars - Ready to Make a Summer SPLASH in Skelmersdale?**:
Are you ready to **dive in** and make a real difference this summer? Victorian Plumbing in **Skelmersdale** is looking for enthusiastic individuals to join our award-winning Customer Service team If you're passionate about helping others, solving problems, and creating **wave-making experiences**, this is your chance to **plunge into a fulfilling career** that truly makes a difference.

**Shape Your Summer Career at Victorian Plumbing**:
At Victorian Plumbing, we're all about creating positive customer experiences, and we want YOU to be part of our **thriving team**. We're looking for individuals who **radiate positivity** and share our commitment to exceptional service. You'll play a pivotal role in ensuring every customer interaction is as **smooth as a freshly polished tap**. Our friendly and supportive environment will empower you to develop your skills and build a rewarding career right here in **Skelmersdale**.

**What Makes a Splash Here This Summer?**:

- **Balanced Summer Schedule**: Enjoy predictable hours with our **5-week shift rotation** which includes **one week of late shifts and one full weekend**, so you can **soak up the sun** and maintain a healthy work-life balance.
- **Soaking Benefits Package**: Get ready for a competitive salary of **£26,502.36 (£12.70 per hour)**, plus monthly bonuses, generous annual leave that **grows with your tenure**, and a comprehensive health and wellbeing package. This includes free on-site gym facilities, healthcare cash plans, and an employee assistance program.
- **Career Progression Opportunities**: We're passionate about helping our colleagues grow Explore exciting opportunities to advance your skills and build a successful career with us - your future here is **overflowing with potential**
- **Fun & Rewarding Perks**: Unwind with free tea & coffee, subsidised fresh food options, and high street discounts at your favourite brands - ideal for those **summer shopping sprees**
- **Thriving Culture**: Be part of a team that fosters collaboration, recognition, and a genuine sense of belonging. We're a crew that truly **flows together**

**You'll Make a Difference By**:

- **Championing customer satisfaction** by exceeding expectations and resolving enquiries effectively - making sure every customer feels like they've had a **first-class shower experience**.
- **Staying current** with our products, services, and policies to provide expert advice - so you can **help customers find their perfect fit**, every time.
- **Collaborating with the team** to identify and share best practices - because we believe in **a rising tide lifts all boats**
- **Working collaboratively** to achieve key performance indicators (KPIs) and service level agreements (SLAs) - ensuring everything runs as **smoothly as a well-oiled faucet**.
- **Demonstrating exceptional communication** and interpersonal skills, with a focus on active listening and empathy - making sure every customer feels **heard and understood**.
- **Maintaining accurate records** within our systems - keeping everything as **tidy as a new bathroom suite**.

**Ready to BOSS Your Summer Career with Us?**:
We're seeking individuals with experience in a contact centre or customer service environment. You'll be computer literate with an ability for multitasking and navigating various systems. Most importantly, you'll possess a genuine passion for helping others and a desire to create positive customer experiences - the kind that makes customers **sing in the shower**

**Location**: Skelmersdale, Lancashire (Grimrod Place)

**New Salary**: £26,502.36 (£12.70 per hour)

**Upcoming Start Date**: 23rd June 2025 - just in time for summer

**Working Hours**: 40 per week. Our full opening hours are 08:00 - 21:00 Monday to Friday, 08:30 - 17:00 Saturday and 09:30 - 18:00 Sunday. Our Skelmersdale and Leyland full-time, frontline colleagues will work a **5-week rotation which will include one week of late shifts (12:30 - 21:00) and one full weekend.**

At VictorianPlumbing.co.uk, we're committed to creating a fair and enriching workplace environment that fosters respect and celebrates our differences. As a Disability Confident Committed Employer, we strive to ensure our recruitment process is accessible to all. If you require any adjustments, please don't hesitate to let us know. Please note, VictorianPlumbing.co.uk is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants.

Think you're ready to make a **big splash** with us this summer?