Tps Administrator

**About Us**
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

**Why Citygate**
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.
We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.
The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change - specifically, the transition to Electric Vehicles.

**Role overview**
To provide comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.

**Key responsibilities**

As a TPS Administrator your key responsibilities will be:
**Cash Management**
- Ensure all monies received (cash, cheques, cards etc.) are processed promptly and securely
- and managed in accordance with company policy and procedures
- Report any errors and discrepancies to the TPS Centre Manager immediately
- Post all cash payments and credits in the cash journal in the agreed timescales
- Deal with returning cash refunds to customers and keep accurate records
- Send all credit accounts credit notes to customers in agreed timescales
- Update and maintain all cash journals with SAP
- Deal with and resolve any cash queries and notify TPS Centre Manager of any issues to be
- escalated
- Ensure that all outstanding cash debt is followed up and managed in line with TPS
- procedures
- Complete Banking either for collection by designated cash collection provider or for
- submission in person
- Submit TPS Centre cost invoices to investor Accounts Dept. for processing and payment
- Process Petty Cash submission for investor Accounts Dept.
- General Administration
- Maintain a systematic filing system for the easy retrieval of documentation and information
- Produce regular weekly/monthly reports as required by the TPS Centre (e.g. vehicle
- utilization, customer queries etc.)
- Manage stationery, office supplies, and opening/processing of post
- Monitor and control access to TPS systems (Hero's, LEAP)
- Act as the designated Delegate Training Co-ordinator (if appropriate)
- Support promotional activities where required (e.g. preparing of marketing materials to
- support the sales teams, carrying out customer follow up calls etc.)
- Where applicable, set up and maintain employee records and payroll
- Provide admin support to the warehouse team e.g. credits / relocating stock.

Customer
- Professionally respond to and deal with customer communication to ensure total customer
- satisfaction
- Develop and maintain good working relationships with all members of the TPS team to
- provide excellent customer service
- Liaise effectively with customers, TPS Head and other key stakeholders
- Administer the accurate upkeep of customer database records in line with the data
- protection act
- Work with all departments to provide a consistent excellent customer service experience
- Systems and Processes
- Ensure compliance with business standards and processes, legal and ethical
- guidelines (including Warranty)
- Support the business to achieve high levels of process and cost control
- Ensure the proper and accurate use of all systems
- Complete all required documentation accurately and promptly

**Other**
- Utilise training courses via learning services to continually develop and maintain skills to
- and effectively perform in your role
- Key Competencies
- Genuinely TPS
- Customer Experience
- Managing Self
- Operational Effectiveness

**About You**
- Previous experience in a role with cash handling responsibilities
- Excellent planning and prioritization skills to effectively manage a high workload in a pressurized and often deadline-focused environment
- GCSE Maths/English or equivalent
- Excellent written / verbal communication skills
- Good Microsoft skills particularly in Excel and Outlook. SAP experience desirable
- Professional telephone manner
- Ability to build good working relationships with internal and external customers
- Honest disposition due to cash handling responsibilities

**What'