Optical Assistant

2 weeks ago

East Kilbride, United Kingdom Talent Finder Full time

**Optical Assistant**

This is not just an administrative or reception role nor is it purely sales. There is a lot of background optical knowledge, experience required to be able to fit into this new role. We do offer on-site training and have clear operational standards to workto. The database and ordering system is very intuitive and quick to learn.

**Role Requirements**
- Excellent selling skills
- Excellent customer service skills
- Be able to learn new skills and be proactive in implementing new information.
- Attention to detail; reviews prescriptions and identifies special needs, consulting with an Optician when necessary, for advice.
- An excellent team player
- Reliable and trustworthy

**Role Responsibilities**
- Deliver excellent customer service and demonstrate a high degree of professionalism and confidentiality.
- Achieve high levels of sales performance and customer satisfaction.
- Maintain up to date knowledge of our products to recommend the best medical solution/device.
- Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines
- Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
- Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude.
- Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff.
- Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
- Being proactive in keeping up to date with operational standards and training modules to further their knowledge.
- Assist with contact lenses and dispensing glasses.
- Adhering to government infection control procedures.

**Company**

Optomeyes Opticians was established in 1999 and has built and vast and loyal patient base serving families throughout their generations. We know have a happy buzzing community practice with a great rapport with the local patients.

The practice feels this is due to the personal service available to all patients due to the smaller size of the practice. We believe in employing very competent Optometrists with adequate test time given to each examination dependent on the needs. We alsohave some state of the art testing equipment to make for a very thorough eye examination.

**Why should you apply?**
- The chance to join a well-established company.
- The opportunity to become part of a hardworking, dedicated team and happy team.
- To showcase your knowledge and experience.
- Most weekends off.

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