User Experience UX Tester

2 days ago


Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

**User Experience (UX) Tester / Proof-reader
Hybrid working - Weston-Super-Mare 3 days office / 2 days home / transport required
Competitive Salary + Amazing Benefits and working environment
The Company:
**Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives.

**The Job:
**The User Experience (UX) team is responsible for defining the user driven quality standards for content & ensuring they meet them. The Usability Tester / Proof-reader will be responsible for reviewing newly created content and providing feedback onquality and accuracy. You will also be responsible for reviewing existing user journeys and content to look out for improvements. The Usability Tester will gather research to identify gaps and spot errors in live content. You will work closely with their Contentteams to propose content change on the back of reviews & will collaborate regularly to ensure standards are understood & adhered to.

**Day to day responsibilities:
**Review & test content pre-publishing
Test simulations, ensuring they represent the physical product
Ensure trouble-shooter scripts are accurate, complete and provide resolutions
Confirm specifications, icons and other product specific content is correct & that search articles are accurate, relevant & informative
Check content for spelling & grammar mistakes
Review choice of wording to ensure it is clear and comprehensible to all users
Evaluate customer journeys & content, suggesting enhancements as applicable
Liaise with content and simulation creators and provide clear feedback
Work with the Quality & Insights team to identify content gaps and enhancements
Adhere to our accuracy standards so that our quality performance metrics are maintained

**Strategic requirements:
**Help to maintain our standards in content creation and delivery
Utilise and appraise available insight to improve live content
Ensure the right content is delivered appropriately (format)
Champion good quality standards to DD teams

**The Person:
**A recent graduate will be very much considered
Content proofreading experience is essential
Good organisational and time management skills
Excellent grasp of spelling and grammar
Aesthetically minded with a commitment to quality & standards
Confident pro-active approach
An understanding of what customer journeys are and how usability impacts actions

**Hours**:Monday to Friday 9am - 5pm
**Location**:Weston-Super-Mare 3 days office based and 2 days from home
**The Benefits**: AMAZING working environment, table tennis table / gaming area / break out area / outdoor space / lovely people 20 days + 8 days Bank Hols, enrolment into company pension, Employee benefits/discount scheme, and Spotify group subscription,FREE Parking



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