Supporter Relations Assistant

Salary: £23,786 (Plus £4,000 London Weighting) per annum (Pro rata)

Location: Waterloo, London

Contract Type: Fixed Term (3 months)

Hours: Full Time

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is recruiting for the position of ‘Supporter Relations Assistant’ (x4) to support with our Ramadan campaign. The role will be offered on a temporary, fixed-term basis for 3 months, based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

The purpose of the role is to manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details, maintaining supporter records, and ensuring that information held is accurate, appropriate and up to date.
- Demonstrable experience in a similar role
- Experience of using databases
- Excellent customer service experience
- Experience of working with sensitive information
- Experience of and passion for, delivering excellent supporter care
- Fast and accurate data entry skills
- Good standard of numeracy
- Proven administrative skills
- Experience of delivering timely and accurate responses
- Experience of multi-tasking and effectively prioritising workload. Ability to work in a methodical manner with attention to detail
- Must be a team player as well as being able to work on own initiative
- Strong empathy for the aims and work of Islamic Relief
- Knowledge of Data Protection Act/GDPR

**For more information, please click on the Documents tab above to view the full Job Description.**

For more information on the excellent company benefits we offer our employees, please visit:
**PLEASE NOTE**:Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

**Pre-employment Checks**:

- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references

**Our values and commitment to safeguarding**

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
- Islamic Relief is an equal opportunities employer_

Pay: £23,786.00-£27,786.00 per year

Ability to commute/relocate:

- London SE1 7RJ: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London SE1 7RJ