Customer Support Advisor

4 days ago

Sheffield, United Kingdom Tes Global Full time

Join our team as a Customer Support Advisor in the vibrant heart of Sheffield City Centre, and become a pivotal part of our mission to empower educators worldwide At Tes Global, we're not just a company; we're a community-driven by a passion for education and a commitment to making a real difference.
**Title**: Customer Support Advisor
**Location**: Sheffield - Hybrid working. 3 days in the office, 2 days working from home
**Salary**: £23,497.50
**Type**: Full-time, permanent
**Hours**: 37.5 hours per week, covering Monday - Friday on rotating shifts between 8am - 6pm
Role Overview

Key Responsibilities
- Handle customer contacts promptly and professionally, ensuring all issues are logged and resolved to meet agreed SLAs.
- Collaborate with internal and external partners to ensure seamless resolution of customer issues.
- Take ownership of customer enquiries, providing technical support and assistance throughout their contract lifetime.
- Maintain up-to-date product knowledge to advise and enhance the customer experience.
- Process advert requests and queries, demonstrating a keen attention to detail and strong communication skills.

Education and Experience RequirementsEssential Skills & Experience:

- Proven experience in customer communication, demonstrating strong comprehension and attention to detail.
- Ability to work collaboratively within a dynamic team environment.
- Positive attitude, flexibility, and willingness to take initiative.

**Desirable Experience**:

- Previous customer service experience, preferably in a high-volume environment.
- Familiarity with Salesforce/CRM systems and IT literacy.

**What You Get in Return**:

- Generous annual leave and pension scheme.
- Hybrid working model, combining office and remote work.
- Comprehensive health and well-being benefits.
- Modern city center offices equipped with state-of-the-art facilities.
- Access to a range of employee benefits and development opportunities.

**Who We Are**:
Tes Global is a leading digital education company with a global reach, dedicated to supporting educators for over a century. We provide innovative online products and services to empower teachers and schools worldwide, making a tangible difference in education.
At Tes Global, we embrace diversity and inclusivity, fostering a people-centric culture where everyone is valued and supported. We're committed to equal opportunity employment and encourage applicants from all backgrounds to apply.
Join us in our mission to connect and empower educators worldwide, and together, let's make a positive impact on children's lives through education.

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