Claims Handler

We are a trusted, family-run company specialising in insurance repair works along the South Coast of England. We pride ourselves on delivering excellent customer service and high-quality building repairs

**Position: Claims Handler**

We are looking for a proactive and detail-oriented individual to join our growing team.

**Key Responsibilities**:

- Taking new jobs from clients and inputting details into relevant systems.
- Maintaining and updating all systems with accurate and timely information.
- Answering day-to-day inquiries from clients and customers with professionalism and efficiency.
- Ordering materials and coordinating logistics.
- Collaborating with a small, dedicated team to ensure smooth operations.
- Report into account/contracts manager.

**Required Skills and Attributes**:

- **Building Repair Knowledge**: Familiarity with building repairs is essential.
- **Excellent IT Skills**: Competent with modern systems and software.
- **Professional Etiquette**: Clear, courteous, respectful and effective communication.
- **Problem-Solving Ability**: A forward-thinker with a can-do attitude.
- **Strong Written and Verbal English**: Excellent understanding and speaking of the language.
- **Organisational Skills**: Ability to prioritise tasks and manage time effectively.
- **Resilience Under Pressure**: Able to remain calm and focused in a fast-paced environment.
- **Building / Home insurance Knowledge**: Preferred but not essential

**What We Offer**:

- Competitive salary (to be agreed upon based on experience).
- Opportunity to grow and develop within a supportive company.
- A friendly and collaborative working environment.

Pay: From £27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (required)

Work Location: In person