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Reservations Coordinator

2 weeks ago

St Andrews, United Kingdom The Old Course Hotel, Golf Resort and Spa Full time

**About Us**

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight in a variety of prestigious hotels across Scotland at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

**About the Role**

We currently have a new and exciting opportunity for a Reservations Coordinator to join our busy reservations team on a full-time permanent basis. This is a fantastic opportunity to provide future guests with an exceptional level of customer care by taking ownership of their accommodation, dining, spa and golf bookings, whilst heightening their excitement about their impending visit.

You will contribute to the growth and profitability of the Resort with efficient handling of all enquiries and promotion of all resort services.

**Duties and Responsibilities**
- Answering all telephone calls to the Reservations Team in a professional and friendly manner
- Maintaining current knowledge of the resort and surrounding area to provide the best advice for all enquiries
- Providing customers with accurate rate information
- Handling daily reports which include cancellation, arrival, traces, and non-arrival reports
- Accurate data entry into our Resort Suite and Reservations booking systems
- Handling deposits for all bookings including reservations, golf bookings at the Duke’s Course, spa, and dining

**About you**

We’re looking for an enthusiastic, confident and organized individual to join our Reservations Team. Previous working experience within the hospitality sector along with excellent customer service and sales experience is essential. You’ll also be able to work using your own initiative as well as part of a team, have a polite and friendly telephone manner and be punctual with good time management skills.

**Salary**

This is a permanent contract working 40 hours per week with a competitive salary of £19,406 plus a range of employee benefits. You must be able to work our shift patterns which are 8.30 a.m. to 5 p.m., 9.30 a.m. to 6 p.m. or 10.30 a.m. to 7 p.m. either on our resort or remotely, as hybrid working is offered.

This role also includes an element of weekend working.

**Benefits include**:

- Internal and external trainings all over the year, including Made for life cancer training
- Free on-site parking
- Lunch meal provided on-site
- Free fitness and leisure access
- Generous discounts in our food and beverage outlets
- Generous discounts in our award-winning spa
- Free Golf at our Dukes golf course
- 24/7 employee assistance line - All of our associates are eligible to access the Hospitality Action’s Employee Assistance Programme (EAP). This assistance line is supported by a comprehensive care package of services and benefits that takes a holistic approach to employee welfare. Like the industry it serves, the assistance line is open 24/7, 365 days a year and includes a translation service for over 170 languages. The benefits available include access to debt advice and legal guidance.
- Bespoke wellbeing programme with regular external facilitators
- Subsidised taxi service following late night and early shifts at certain times

**Job Types**: Full-time, Permanent

**Salary**: £19,406.00 per year

**Benefits**:

- Work from home
Schedule:

- Day shift
- Monday to Friday
- Weekend availability