Administrator/call Handler
3 days ago
Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
Record information in the chosen software timely and accurately. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers.
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Administrator/Call Handler
2 weeks ago
Huntingdon, Cambridgeshire, United Kingdom 0edc3f6e-b6a6-494b-9be8-c031a3ef06dc Full time £20,000 - £35,000 per yearPrevious applicants need not apply*We are currently recruiting for 2 x part-time call handlers to work within our neighbourhood team based at our Huntingdon Admin Hub, Kingfisher House, Kingfisher Way, Huntingdon, PE29 6FH covering evenings and weekends.The successful candidate will need to be enthusiastic and motivated to work as a Call Handler with our...
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Administrator/call Handler
3 days ago
Huntingdon, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full timePrevious applicants need not apply* We are currently recruiting for a call handler to work within our neighbourhood team based at our Huntingdon Admin Hub, Kingfisher House, Kingfisher Way, Huntingdon, PE29 6FH covering evenings and weekends. The post holder will provide a comprehensive administrative service within their team, answering all telephone calls...
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Administrator/Call Handler
2 weeks ago
Huntingdon PE FH, United Kingdom NHS Full time £25,000 - £30,000 per yearPrevious applicants need not apply*We are currently recruiting for 2 x part-time call handlers to work within our neighbourhood team based at our Huntingdon Admin Hub, Kingfisher House, Kingfisher Way, Huntingdon, PE29 6FH covering evenings and weekends.The successful candidate will need to be enthusiastic and motivated to work as a Call Handler with our...
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Camhs Administrator Call Handler
2 weeks ago
Huntingdon, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full timeYou will be proactive in solving problems and queries and you will see these through to completion.
