Team Leader

**Home Care Team Leader - Falkirk**

**Purpose of role**

To support the Service management Team by providing high-quality care that supports our service users to live the lives they choose as far as they are able. The Team Leader is directly accountable to the Ops managers and will lead, coach and develop our Carers.

**Key responsibility**

To work closely with the Service Manager to implement key actions and ensure a fit for purpose service exists, by providing clear direction to the team, ensure supervision's and observations are completed and manage overall performance of the team.

**Duties and specific responsibilities**

A Team Leader may have specific responsibility for an operational area, for example, Health and Safety, Training or Recruitment

Delivery of a high quality, personalized, outcomes-based approach care service to our customers

Establish and maintain effective relationships with service users, families, commissioners and other agencies

Ensure team is motivated and engaged in delivering a high-quality professional service

Manage the delivery of agreed personal support plans for service users, providing oversight and leadership to the team in implementing and reviewing support plans.

Responsible for ensuring that all care and support planning relationships undertaken by the Carers are properly developed and maintained.

Together with the Service Manager build and maintain effective working partnerships with relevant statutory bodies

Ensure service quality and performance is maintained and enhanced, ensuring all relevant parties in the planning and review of support are regularly updated on changes and progress.

To support the Service Manager to ensure all professional and regulatory requirements and standards are met or exceeded.

To manage the recruitment, appointment and induction of team members, ensuring that resources are managed effectively and efficiently.

Ensure team members work in accordance with our policies and procedures. To support staff using observed practice and supervision, ensuring standards are maintained. Provide additional practical support and guidance to staff in complex care packages.

To contribute to your team’s personal and professional development through coaching, mentoring, regular team meetings and Personal Development Plans. Respond positively to change.

To identify employee training needs and meet these in conjunction with the Service Manager.

To take a lead role in the completion of risk assessments, coordinating input from all relevant sources to balance risk with rights and maintain relevant records.

In line with the training and development policy, it is expected the post holder will maintain a high level of professional standards. This includes the post holder’s personal responsibility to maintain appropriate registration with the Scottish Social Services Council as appropriate.

To undertake such other reasonable duties consistent with the scope and purpose of the post as may be instructed by the Service Manager.

To provide emergency and standby / on-call cover as agreed and required to meet service requirements.

**Knowledge and understanding**

Excellent understanding of the needs of people who require care and support at home and the provision of care at home services in line with best practice

Good understanding of the regulatory responsibilities and the law relating to care at home services

Must have S/NVQ L2/L3 or equivalent, or be willing to complete this within a 6-month period

Essential requirement to be registered with SSSC and keep the registration up to date at all times.

Understanding of systems to maintain confidentiality in relation to customers, staff and the business

**Experience and skills**

Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other stakeholders

Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff

Ability to maintain clear written and electronic records and to follow statutory reporting procedures

**Additional requirements**

Willingness to work flexibly and to keep knowledge and skills up to date.

Enhanced Disclosure from Disclosure Scotland

Full drivers license with no more than 6 points and Class 1 business insurance

Hours 8.30am-5pm plus on-call rotation (currently 1 n 5 weekends - additional payments)

INDFAL

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekend availability

Ability to commute/relocate:

- Falkirk: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: INDFAL