Junior CRM Administrator

Looking for growth and a great environment to work in? Do you love understanding business? Are you interested in working closely with clients? Then this could be the role for you

Goldstar IT are an established, fast-growing IT consultancy specialising in Zoho. A flexible and exciting business in the South East looking to make a difference.

At Goldstar, we believe in working with the business and people within, getting to know them, their ambitions, and how we can help them reach decisions using technology and data.

Technology should be reliable and enjoyable to work with and that’s what we strive for our customers by providing them with the right solution.

We are looking for not only a great Junior CRM Administrator (Technical) but most importantly someone who shares our ethos.

**Duties include**:

- Be part of a team understanding and developing business requirements with the project team.
- Configuring software systems, writing, testing and deploying automation scripts.
- Building and deploying key business reports for customers based on system data.
- Migrate data from legacy database systems
- Ensure client success via training and walkthroughs
- Build API integrations with multiple products
- Creating good written and video documentation for both internal and external use
- Working within an agile environment
- Excellent ability to keep record of time for projects

**Technical knowledge needed**:

- Understanding of Agile development
- Some SQL knowledge
- Javascript, PHP or another programming language
- A good level of written and spoken English.
- Demonstrate the importance of attention to detail and ability to follow through on tasks in a timely and efficient manner
- Strong understanding of REST API
- Naturally have a proactive approach to solving issues
- Driven to learn new solutions within the Zoho ecosystem with new products and features

**Desirable**
- SaaS experience
- 1-2 years’ experience as a CRM Administrator
- Experience with CRM coding e.g., Zoho Deluge or Salesforce Apex
- Experience working with webhooks, and JSON formatted data
- Experience using BI platforms such as Tableau, Power BI, or Zoho Analytics
- API building/testing experience
- Good understanding of SQL

**Exposure to some the following business functions**
- Sales and Marketing
- Project Management
- Job management
- E-commerce
- Inventory management
- Finance
- Support
- Reporting

**You’ll also need**:

- To be happy in a hybrid role spending time in development, configuration and supporting clients
- Demonstrate the ability to explain concepts and problems in a simple and clear manner.
- Ability to work independently
- Self-motivated and willingness to learn new skills
- Good problem-solving skills for support, functions and APIs
- **Be based within a 30 min commute from Hastings and able to commute to Hastings min 2 days per week**

**Benefits**
- Paid sick pay
- 28 days holiday per year
- 1/2 extra day for Christmas
- 1 extra day for your birthday
- Regular trips as a team
- 9am - 5:30pm however there are flexible working arrangements available
- Training given to certify you
- Hybrid working - 2 days in the office and working from home opportunities
- Bonus scheme

No Agencies please.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Sick pay
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hastings, East Sussex: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in ST. LEONARDS-ON-SEA