Medical Patient Care Navigator

2 weeks ago

Newbury, United Kingdom Strawberry Hill Medical Centre Full time

Job Title: Patient Care Navigator

Patient Care Navigators (Patient Care Advisers) answer the surgery telephones and receive the online requests from patients. They ask the caller a few questions and then follow the practice protocols to book the patient the correct type of appointment with the most appropriate clinician or service.

This is the modern version of a receptionist. If you believe that following training you would be great at asking questions and listening to the answers, then using this information to decide what appointment is needed, this role could be for you

The hours are Monday, Wednesday and Friday afternoons, 12.30-18.30. Additional hours may be available if desired.

**Skills**:

- Excellent communication skills, both verbal and written
- Empathetic and compassionate nature
- Strong interpersonal skills to build rapport with patients and healthcare professionals
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
- Proficient in using computer systems

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Type**: Part-time
Part-time hours: 18 per week

**Salary**: £10.50-£11.25 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

Work Location: In person

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