Customer Service Specialist

2 weeks ago


Gosport, United Kingdom QualityCall Centre Ltd Full time

_**Please note you must have previous experience of working in a Call Centre. **_

**10am - 14pm Monday to Friday - 1 in 3 Saturdays
- 4 hours**

**1 Full time position - 1 in 3 Saturdays - 4 hours**

**ALL OFFERS ARE SUBJECT TO 2 SATISFACTORY REFERENCES AND DBS CHECK**

**Please note this postion is office based in Gosport United Kingdom. We are unable to assist with relocation.**

**Key Tasks and Responsibilities**
- Take front line inbound sales calls for vitamins and supplements inputting orders via NAV. We are part of the Healthspan Group, the UK's leading Vitamin company.
- Product Information - To take calls from Customer and offer expertise advice on our products.
- Customer Service Department - To offer advice along with replacing/Exchanging as required.
- Subscriptions - To set up repeat orders whilst ensuring the Customer is completely understanding of the procedure.
- Web Enquiries - To assist Customers whom are experiencing difficulty with our Website or ordering process.
- Outbound Calling - To contact Customers offering special offers to increase Business Revenue or complete surveys.
- Enablement to adapt to technological change of systems to satisfy business needs
- Upselling of Healthspan Group products when applicable
- Meeting Targets

The Individual
- Excellent knowledge of our products and services.
- Good level of written skills.
- Ability to work within a Team as well as an Individual.
- Accuracy and strong attention to detail.
- Exceptional Customer Service skills.
- The ability to Multi-Task.
- To motivate and assist other members of a team.
- Remain focused at all times.
- Have an excellent work ethic.
- Meet Call Coaching expectations
- Be a motivated individual who frequently meets and exceeds targets

**Job Types**: Permanent, Part-time, Full-time

**Benefits**:

- Company pension
- Employee discount

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Jan2024

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £14,556.00-£23,606.96 per year

Expected hours: 25 - 40 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Call centre: 2 years (required)

**Job Types**: Full-time, Part-time

Pay: £12,387.05-£24,909.56 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Every weekend
- Monday to Friday
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Call Centre: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Feb 2024



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