Customer Service Assistant

1 day ago


Edinburgh, United Kingdom The Scottish Design Exchange Full time

Rate of Pay**:£10 p/h**

Hours of work**:Various (full-time & part-time available)**
Working pattern**:Working between Mon-Sun, 9am to 9pm.**
Experience Required**:Customer service or sales experience desired**
**but not required.**
Contract type**:Temporary, there is the likelihood of contracts becoming permanent.**

**Responsibilities**:

- Handling payment transactions
- Ensuring that customer service is delivered in line with standards
- Assisting customers to resolve any problems or concerns
- Preparing and replenishing stock as required
- Ensuring kiosk/display standards are maintained
- Ensuring housekeeping standards are met
- Basic visual merchandising duties

The Scottish Design Exchange is a Community Interest Company that supports over 300 artists and designers from all over Scotland. Established in 2015 we have paid out over £4m to the artists and designers we work with. We currently have two stores in Edinburgh and Glasgow and an online store.

We are very excited to be opening new premises at the Tron Kirk a well-known landmark building of historical interest, on the Royal Mile, Edinburgh. This is a slightly different set up for us than our current stores, as it will be run as a hybrid market/shop. The artists exhibiting there will have a permanent space to sell from, but we will require sales staff to help and assist with customer service and sales.

Our Values

Celebrating CREATIVITY
We respect each other’s roles and encourage creative input within each other and our roles. Creativity and play are fundamental to our work. Let’s have fun We are open to new ideas and points of view.

Encouraging GROWTH
Growth in sales leads to growth in the artist’s businesses which leads to growth within SDX. We all have a par tot play in the growth of SDX and we work as a team to make it happen. We’re not afraid of change and always look at ways to improve.

Inspiring POSSIBILITIES
We work together towards our goals. We talk about solutions not problems. We give constructive and positive feedback.

Creating CONNECTIONS
We create opportunities for people to connect. We are inclusive and welcome people into our community. We value and respect each individual who spends time our community, whether they be staff, artists, or customers.

**Job Types**: Part-time, Temporary contract

**Salary**: £9.50 per hour

Schedule:

- Day shift



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