Customer Service Advisor

2 days ago

Corby, United Kingdom SF Group Full time

**The role: Customer Service Advisor**
**Contract: Permanent. Day shift rotation**

**Hours: 8am-4pm /10-6 Monday to Friday and 1 in 4 saturdays & 1 in 8 Sundays**
**Location: Corby**
**Salary: £21,089.25 increasing to £22,751 within the first year of employment**

Working for a leading manufacturer, our client is looking to recruit a Customer Service Advisor to join their existing team.

**The Role**

You will be responsible for delivering outstanding customer service through handling customer enquiries via inbound telephone calls for the service we offer. Initially this will be booking engineer visits with the view of adding additional service skills of the below in the near future

**Key Responsibilities**
- Registering appliance warranties; Offering extended warranties; Identifying and ordering spare parts and accessories
- Providing and assisting with troubleshooting and ongoing maintenance of an appliance
- Providing pre-purchase advice and replacement appliances.
- You will ensure that telephone calls are handled promptly, efficiently and meet their Call and Quality Targets.
- With strong communication skills you will maintain a professional attitude, building and maintaining relationships with internal and external customers in addition to the companies contact centres in other countries.
- You will also adhere to GDPR legislation and ensure full confidentiality at all times.
- A customer service background is required; you will also need to have strong telephone communication skills, be costumer focussed and able to demonstrate empathy
- Accuracy, flexibility and the ability to problem solve will be necessary in this role
- The ability to work as an individual whilst contributing to the overall success of the team is paramount
- You will also need to be computer literate, able to work under pressure and be self-motivated

**Benefits**
- Competitive salary
- Bonus Scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Employee discount and access to BSH reward website
- Training and Development opportunities

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