Reception Supervisor
3 days ago
**Hourly rate/Salary**:
To be negotiated based on experience
**Overview**:
Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the practice manager as necessary. Promote a harmonious and professional atmosphere in this fast paced public facility.
**Duties and responsibilities**:
Hiring, induction and training of all new staff to agreed standards, oversee training and e-learning of all reception staff.
Ensure adequate staffing and assist in organising rotas ensuring all functions are covered as required.
Deal with more complex enquiries and complaints from customers including informal complaints relating to reception functions.
Continually assess and evaluate systems and quality, recommending changes and improvements to the manager as appropriate.
Manage day to day issues that may arise within the team or with individuals.
Regularly evaluate quality of individual and team performance.
**Job Types**: Full-time, Part-time
Part-time hours: 25-40 per week
**Benefits**:
- Discounted or free food
- Employee discount
- Flexitime
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
**Experience**:
- Administrative: 1 year (required)
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