Aftersales Web Assistant

**Nicholls and Clarke **are currently looking for a **Aftersales Web Assistant** to join their successful **web sales team**, based in **Chadwell Heath**.

Founded in 1875 **Nicholls and Clarke Group are a manufacturer, distributor and retailer of building materials throughout the UK**. We have a committed team of over **450 people** supplying building materials to the **trade and retail markets**.

The **Aftersales Web Assistant **will be a **proficient telesales/customer service representative** and **a good communicator **with the drive **to achieving excellent service standards**.

**Key Responsibilities will include**:

- **Processing orders** received from our **website, eBay and any other platform**s used
- **Proactive approach to managing customers**, but **NO COLD CALLING**:

- Trouble shooting, with the capability to resolve problems
- Assisting with website reviews and updates
- Updating platforms such as, **eBay, competitor analysis and gathering market data**:

- Completing spreadsheets with product data
- Preparing images ready for upload to websites
- Monitor and manage communications on Social Media platforms
- Assist the web and online sales function as future plans are developed

**Key Requirements & Skills**:

- Must have basic knowledge of MS Excel
- Knowledge of pivot tables advantageous, but not essential
- Good communication skills
- The ability to manage customers in all situations
- Good attention to detail
- Experience in HTML Coding, advantageous
- Ideally come from a Customer Service background

**In return, the successful applicant will receive**:

- Competitive salary
- 23 days Holiday + Bank Holidays
- Excellent training and development prospects
- Staff discount on all products
- A friendly working environment
- Perk box rewards and discount scheme

**It's our people who make up the company we are today.**

**Join Our Team **and become a part of the **Nicholls & Clarke Family.**

**Job Types**: Full-time, Permanent

Work Location: In person