Client Care Coordinator

**Location**: Leeds

**Contract type**: Permanent, 37.5 hours

**Salary**: £20,900 - £22,990 (dependant on experience)

**About the Role**

Join our Leeds centre where you'll work alongside a supportive group of clinical and non-clinical professionals. Together we empower clients to make their own reproductive choices with confidence. In this role, you'll thrive in a clinical environment with robust protocols and support systems that uphold our values and ensure no one is left behind. Your focus will be on providing exceptional care.

As a Client Care Coordinator, your responsibilities will include a range of administrative tasks such as phone consultations, data processing, record archiving, reception desk management, and client communication throughout their journey with MSI UK.

We believe in investing in our team's success, which is why we offer tailored training to equip you with the skills needed to provide safe and effective abortion care. Previous experience in sexual and reproductive health is not required for this role.

If you're a passionate and dedicated individual who believes in client-centred care, we want you on our team. Join us at our welcoming Leeds clinic and make a difference every day.

*To be eligible for this role, you must be able to drive to support our surrounding community treatment centres

**About You**

To perform this role, it is essential that you have the following skills:

- Ability to work independently and collectively within a team of both clinicians and non-clinicians
- Strong interpersonal communication skills for supporting our diverse client population
- Excellent record keeping, ability to archive and process data
- Ability to prioritise workloads accordingly and work from your own initiative
- Good IT skills (full training on internal programs will be provided)

**About MSI UK**

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.

Being one of the world’s leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

**About Our Benefits Package**

**Financial**
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses

**Wellbeing**
- Access to Employee Assistance Programme and Doctor Line through Westfield Health - 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme

**Personal Development**
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

For more information about the role, please view the job description.

**Job Types**: Full-time, Permanent

**Salary**: £20,900.00-£22,990.00 per year

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- MSI Reproductive Choices' pro-choice statement and mission is 'children by choice, not by chance.' In a few words please give a few thoughts around the pro-choice statement and your views on abortion.'
- Please could you confirm if you are either a British or Irish National, or a European Union (EU), European Economic Area (EEA) or Swiss National or whether you have Right to Work status and provide the details of this

Work Location: In person

Reference ID: 140031