Telephony & Customer Service Operator

2 weeks ago

Hanley, United Kingdom Loans at Home Full time

**Are you passionate about providing excellent customer service and want to work with our friendly customer service team?**

Do you have a proactive and positive approach to solving customer queries? Do you have strong inter-personal skills?

If this sounds like you, we can offer a rewarding career with one of the most progressive financial services companies in the industry, providing high-quality customer service & first class support to all self-employed agents and staff.

We have approx. 275 employees and over 850 self-employed agents who are committed to our company, and we are now on the lookout for talented individuals to join our team to help our customers.

At Loans at Home, we do things the right way. We value team mindedness, integrity, customer focus and a collective desire to do the right thing. That all starts with the right people joining us. We have fantastic opportunities for development and growth for those who share our values.

We have an exciting future ahead of us and you could be a part of it

As a Telephony & Customer Service Operator with Loans at Home, you will always put the customer first. To do this, you will need to have a strong customer focus and positive attitude to handle all calls, incidents and complaints effectively and compliantly. You will also need to build and maintain strong relationships with both customers and field managers, to ensure the best outcomes for everyone.

**This is a full time position of 37.5 hours which will be on a shift rota between 8am - 6pm with ‘no weekend’ working.**

You will:

- Ensure both inbound & outbound customer calls are completed with Service Level Agreement when handling. Complete Welcome calls to ensure we are providing excellent customer service.
- Deal with Customers who are vulnerable and experiencing financial difficulties
- Deal effectively with complaints and incidents and report
- Embrace and implement a culture that places the customer at the heart of everything we do
- Act with integrity and create a positive, focussed and energetic working environment
- Ensure professional standards at all times

**Required Education, Skills and Qualifications**
- Good General Education
- Excellent interpersonal skills
- Customer focussed
- Customer Service Experience (desirable)
- Positive attitude
- Ability to work as part of a team
- Ability to recognise problems and provide solutions to all types of challenges
- Have the drive to succeed on a personal, team, department and organisational level

**Benefits**
- A competitive salary dependant on Age
- 20 days standard Annual Leave & additional 1 days' leave for your birthday each year
- Comprehensive training and on-going support to help you grow within the company and progress your career.

This is a fantastic opportunity to join a progressive company committed to doing the right thing for our customers and for you

**_PREVIOUS APPLICANTS NEED NOT APPLY_**

**Job Types**: Full-time, Permanent

**Salary**: Up to £18,525.00 per year

**Benefits**:

- Life insurance
Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
Reference ID: CRC040322

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