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1st Line Support Apprenticeship for a Cybersecurity
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**Global UK-Based Cyber Security Startup in Essex seeking a 1st Line Support Apprentice** Are you passionate about technology? Ready to start your IT career with a fast-growing, cutting-edge company in the cyber security industry? We are a dynamic, UK-based global cyber security startup, located in Essex, and we’re on the lookout for an enthusiastic person to join our team. You will be working with an enterprise-grade startup team, and you will have access to a wealth of learning resources - think of it as your own Aladdin’s cave of training materials, tools and mentors = to become a support technician. For this reason, this is an "in-office" role perfect for someone who is starting their career via an apprenticeship route, and willing to work hard and learn fast. Our company is at an exciting crossroads—we’re on the verge of being cash-flow positive and have already turned down multiple acquisition offers. As a key member of our startup, you’ll have a chance to be part of something special, helping us scale to the next level. This role is perfect for a recent school or college leaver, someone who is smart and self-taught looking to break into a proper career in technology. **This Role Is For You if You**: - Are looking for an apprenticeship with hands on experience with technology and direct access with users - Love technology. For you it’s a passion that you want to turn into a career. - Love helping users. You get satisfaction from helping others. - Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / ChatGPT / YouTube (and love doing so) - Are excited by a startup opportunity where your contributions will be visible, impactful and meaningful. - Are able to commute to an office in Shenfield (Essex/London Border) every day **Your Key Responsibilities** - User Support: Provide frontline support to users, helping them resolve functional issues and make the most of our platform. - Technical Troubleshooting: Assist with identifying and troubleshooting technical issues, escalating more complex problems to the development team as needed. - User account admin: Adding licenses, updating organisations and other account admin. - Working as a team with the other members of the support team, escalating issues and triaging requests. This is the perfect opportunity for someone looking to earn as you learn, whilst really kicking off your career. We will be arranging a group interview with the CEO and you will have the opportunity to ask more questions before being taking through to the next stage. Work Location: In person
