Reception Team Member

2 days ago

Inverness, United Kingdom Lighthouse Hotel Management Full time

**We have a fantastic new vacancy for Reception Team Memeber in Courtyard by Marriott Inverness Airport**

As the Reception Team Member, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at our reception desk.

**Responsibilities**:

- Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
- Guest Engagemenet: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaberation: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

**Requirements**:

- Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

**Perks and Benefits**:

- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.

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