Senior Service Advisor

2 weeks ago


Edinburgh, United Kingdom Pendragon Full time

**Senior Service Advisor**

**Evans Halshaw Vauxhall Edinburgh**

**Salary of £28,101 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet - we don’t mind

**As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.**

**What does the role of Senior Service Advisor involve?**
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader

**What do you need to succeed as a Senior Service Advisor?**
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines

We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry. Alongside that, we have fantastic benefits including 22 days holiday and a wide variety of discounts.



  • Edinburgh, United Kingdom Vertu Motors Full time

    **About us** Here at Macklin Motors, Hyundai Edinburgh West, we have a fantastic opportunity for an experienced Senior Service Advisor to come and join our well established business. If you wish to become part of one the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering £30,000 basic salary with an OTE of...


  • Edinburgh, United Kingdom Bamford Contract Services Full time

    **Senior Customer Service Advisor** **Edinburgh** **£22,000 - £24,000 plus bonus** **37.5 hours per week** Our client, a student accommodation in the heart of Edinburgh, is seeking a Senior Customer Service Advisor to lead and support their team. As a Senior CSA, you will be the first point of contact for customers, providing a wide range of services....


  • Edinburgh, United Kingdom Eastern Western Motor Group Full time

    **Senior Service Advisor** **Toyota Fort Kinnaird** **Salary up to £30,000. OTE up to £35,000.** **Colleague Benefits** - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Generous...


  • Edinburgh, United Kingdom Vertu Motors Full time

    **Vertu Kia Edinburgh** We’re offering an exciting opportunity to join our well-established dealership as a **Senior Service Advisor**. If you’re ready to be part of one of the UK’s largest motor retailers, we’d love to hear from you. **Package**: - **£35,000 basic salary**: - Excellent company benefits **Why this role matters**: As a Senior...


  • Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    As a Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance, answer inquiries, resolve issues, and ensure a positive customer experience with every interaction. Your role will be key in enhancing customer satisfaction and retention by delivering prompt, friendly, and effective support across multiple...


  • Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    We specialize in direct sales, offering a dynamic, fast-paced environment where we pride ourselves on delivering excellent products and solutions to our customers. We are looking for motivated individuals to join our growing team as Customer Service Advisors in our direct sales division. **Key Responsibilities**: - **Direct Sales**: Identify sales...

  • Service Advisor

    5 days ago


    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor - VOLVO EDINBURGH (NEW SITE IN THE LUXARY VILLAGE)** **Full time - Exceptional salary** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! VOLVO are seeking a pro-active, customer focused Service Advisor for our Edinburgh dealership, who will be part of a team...

  • Service Advisor

    1 week ago


    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Pentland Land Rover Edinburgh East** **Full time** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! Pentland Jaguar Land Rover are seeking a pro-active, customer focused Service Advisor for our Edinburgh dealership, who will be part of a team of Service...

  • Service Advisor

    1 day ago


    Edinburgh, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Pentland Land Rover Edinburgh East** **Full time** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! Pentland Jaguar Land Rover are seeking a pro-active, customer focused Service Advisor for our Edinburgh East dealership, who will be part of a team of...

  • Service Advisor

    2 weeks ago


    Edinburgh, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £25,425 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...