Business Travel Accounts Assistant

2 days ago

Sunderland, United Kingdom Hays Travel Limited Full time

You will need to be able to communicate and present information effectively and accurately. Attention to detail is a must and you must ensure that you always comply with company procedures.
Opportunities for further training and progression available.

**What will be your key responsibilities?**:

- Performing daily invoicing duties and administration tasks required by the department.
- Work as part of a small team to meet the departments deadlines
- Dealing with client and internal invoicing queries over the phone and by e mail
- Use Microsoft Excel, Word and maintain data in our back office systems
- Production of reports for clients

**What competencies we are looking for?**:

- Previous Accounts or Admin experience
- Experience of working in a fast paced environment
- Proven record of delivery exceptional customer service.
- Excellent organisational skills
- Problem solving skills with a can do attitude.
- Excellent communication skills
- Attention to detail and high levels of accuracy
- Strong administration skills with excellent demonstration of effective time management.
- Ability to use initiative
- Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
- Excellent verbal and written communication skills
- Ability to liaise with staff at all levels
- Effective motivational skills and the ability to remain positive and professional at all times
- Demonstrates excellent listening skills
- Ability to asses and find resolution mutually agreeable to both client and business.
- Commitment to contribute to the continual development of the team.
- Takes ownership and responsibility for the performance of themselves.
- Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

**What experience we are looking for?**:

- Worked within a Travel environment (desirable but not essential)
- Knowledge of Back Office Systems
- Knowledge of Microsoft Excel / Office

**About Us**
As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
**Our values**
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellence
**What it's like to work for us?**
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

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