Customer Services Apprenticeship

2 weeks ago

Rayleigh, United Kingdom HSBC Full time

Customer Services Apprenticeship Branch Network - Wealth & Personal Banking Location: Rayleigh Apprenticeship Qualification: Level 3 Senior Financial Services Customer Adviser **Salary**: From £20,020 per annum If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction. HSBC offers opportunities, support andrewards that will take you further. We are currently recruiting for Customer Services Apprentice professionals. This is an 18-month Apprenticeship programme, with an opportunity for a progression to more complex role. Throughout the programme, you will get to know our product and servicesand be part of a team to deliver the exceptional service to our customers. Within this role you will; - Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience - Play an important part in customer education around HSBC digital services and fraud awareness - Identify customers who are in vulnerable situations and determine the best way we can support them As this is an entry level role, we do not ask applicants to possess any prior competencies required for the role, only behaviours and a passion to learn. The ideal applicant for this role would possess the following traits and/or behaviours (alongside eligibilitycriteria): - Enthusiasm and a desire to learn and work at pace with changing priorities - A "people first" approach, willing to put the customer at the heart of decision making - Naturally inquisitive - able to ask why and bring new ideas to the table - Strong communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers. - Ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service - Be resilient to a continuous changing environment - Flexibility as, we may ask you to support other local branches within a reasonable distance to you - Adhering to HSBC's values of being dependable, open to different ideas and cultures, connected to colleagues and customers, and acting with courageous integrity in everything we do. This means having the courage to make decisions based on doing the rightthing, and upholding the Bank's ethical standards and principles. - 5 GCSEs (or equivalent) at or above grade 3/E, including Maths and English. As per the Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and havecontinued Right to Work in the UK for the duration of the programme. You'll achieve more when you join HSBC.

  • Customer Service Apprenticeship

    2 weeks ago

    Rayleigh, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Location - Rayleigh** **Full time to include Weekend working - 40 hours** **Weekly - £260.00** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all...

  • Customer Service Apprentice

    5 days ago

    Rayleigh, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Location - Rayleigh** **Full time to include Weekend working - 40 hours** **Weekly - £260.00** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all...

  • Optical Assistant Apprenticeship

    2 weeks ago

    Rayleigh, United Kingdom SPECSAVERS OPTICAL SUPERSTORES LIMITED Full time

    Our apprenticeship gives people of all ages a chance to start an exciting career while earning a full-time wage. Duties include booking customers in for eye tests, pre-screening, and recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Course...

  • Customer Experience Officer

    2 weeks ago

    Rayleigh, United Kingdom Kinect Services Full time

    **Role**:Customer Experience Officer **Location**:Rayleigh **Salary**: £23 000 - 25 000 per annum We are Kinect Services - a Social Care, Transport and Training service provider on a mission, to lead the way in enriching people’s lives, promoting independence and providing access to excellent social care services across Essex, and beyond. Building on...

  • Customer Service Advisor

    1 week ago

    Rayleigh, United Kingdom Group 1 Automotive UK Full time

    **Group**_1 _**Automotive** Customer Contact Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our hugely successful Audi Division is looking to hire a Customer Contact Advisor.. About...

  • After Sales Assistant Customer Service Manager

    1 day ago

    Rayleigh, United Kingdom Rotary Watches Ltd Full time

    **Location**: Rayleigh **Contract Type**: Permanent **Hours**: Full time, Monday - Friday, 8.30am - 4.30pm **Salary**: £24,000 per annum **Benefits**: Competitive **THE COMPANY** Rotary Watches Limited is an award-winning, world-recognised British design brand offering classic and contemporary timepieces.With over 125 years of excellence in horology,...

  • Customer Service Advisor

    6 days ago

    Rayleigh, United Kingdom GJB Developments Full time

    **Come and join our fun and positive team!** As a Customer Service Advisor, you will play a vital role in ensuring the satisfaction of our valued customers. This is a varied role in which you will be able to provide accurate order processing, provide outstanding customer service by addressing inquiries and by resolving issues for our customers. You will...

  • Parts Assistant Apprentice

    1 day ago

    Rayleigh, United Kingdom Audi Apprenticeships Full time

    Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...

  • Optical Assistant Apprentice

    1 week ago

    Rayleigh, United Kingdom Specsavers Full time

    OverviewJoin to apply for the Optical Assistant Apprentice role at SpecsaversSo, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Optical Assistant Apprenticeship could be perfect for you. Our Apprenticeship scheme...

  • Night-Shift Food Customer Assistant

    2 weeks ago

    Rayleigh, United Kingdom Marks & Spencer Plc Full time

    A leading UK retailer is seeking a Customer Assistant in the Food section to deliver exceptional service and meet strong customer demand. You'll work during late night hours and must be ready to adapt to a fast-paced and changing retail environment. A strong customer service focus and a commitment to product knowledge are essential. Join us to play a pivotal...