Support Coordinator

_Do you have a genuine passion and felt purpose to help people? Would you say that you believe everyone deserves a second chance regardless of their past circumstances? Would you like to be part of an organisation that supports, cares, and empowers these individuals?_
- If you have said yes to all of the questions above, then this could be the perfect role for you_

We are looking to recruit a Support Coordinator to join our dynamic team in Luton to provide proactive support to service users who may have a history of, or are at risk of, offending or re-offending due to mental health concerns. If you are passionate about improving the lives of people we support, then we want to hear from you.

**Benefits, including Non-Contractual Perks**
- 25 days annual leave, increasing with length of service
- Training and Development including access to courses, upskilling, and progression plans
- Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme including counselling
- Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Life Assurance Scheme
- Cycle to work scheme

**THE ROLE**

As the Support Coordinator, you will have direct experience of working with adults who have mental health and complex needs; homeless or those at risk of homelessness. You must be able to demonstrate your understanding of the housing and social needs of this client group. You will continuously demonstrate respect, dignity and support of all service users, colleagues and external partner, undertake Triage and Assessment with potential new service users after they have been referred to Penrose Synergy, and provide immediate support and crisis intervention to Priority 1 referrals. You’ll also be responsible for creating, developing and maintaining support plans and risk management plans.

**OTHER KEY RESPONSIBILITIES INCLUDE**:

- Practically support service users to achieve items they have identified in their support plans.
- Ensure all risk control measures are followed, and shared, as identified on the individuals risk assessment.
- Ensure an appropriate level of work is completed (Priority 1) and available to a Support Officer when handed over for continuation of work with service users.
- Ensuring all individuals assigned to case load have a comprehensive assessment fully completed to a suitably high standard.
- Create and implement support plans with Service Users with realistic and timed outcomes set by the individual.
- Liaise with referral agencies in regards to multi-disciplinary approaches, either pre-referral or once engaged with the service.
- Adhere to local procedures in regards to case management, including the transition from support worker to support assistant.
- Create and maintain strong working relationships with local housing representatives including, but not limited to; Homeless Prevention Officers, Local Landlords, Housing Benefit Team, Allocations Department, Temporary Accommodation, Housing Associations, Hostels, Supported Housing Schemes, Rehab Facilities.
- To complete reports, including service user’s support plans, case notes and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure.

**ABOUT YOU**

To be successful as the Support Coordinator you will need experience of working with individuals who have housing related support issues, and practical experience of drafting and agreeing support plans and providing appropriate interventions for service users, and clear evidence and experience of successful reintegration of service users into the community.

You’ll need to be able to form effective, positive and motivational relationships, ability to show consideration and respect to service users and colleagues alike, and the ability to influence and negotiate positive outcomes with service users external agencies.

**OTHER KEY SKILLS AND QUALIFICATIONS**:
Essential
- Appropriate professional qualification: NVQ / Diploma level 3 in Health and Social Care / Mental Health / Housing or professional equivalent
- Experience of working with individuals who have; diagnosed or undiagnosed mental health conditions, learning disabilities, homeless or those at risk of homelessness, offending behaviour
- Excellent understanding of the housing and social needs of individuals with varying needs
- Excellent communication skills; both written and verbally
- Ability to maintain accurate records and write clear reports using bespoke software and branded packages

Desirable
- Experience of providing housing support and practical assistance within a residential or outreach support role
- Knowledge of Health and Safety and Equality legislation and practice

**WORKING FOR US**

**Our Values**
- **Ambition** - Eager to succeed an