Uk Motor Claims Adjuster

UK Motor Claims Adjuster (Senior)

Location : TLB - London

AISE UK

Reports To: UK claims manager AISE

Purpose
- To be responsible for assessing and processing of complex and over delegated authority UK Motor Claims and for the processing, adjusting and management of existing claims, principally across the UK Motor Claims book.
- To ensure that all UK Motor claims are dealt with efficiently and fairly, in line with insurance cover, binder requirements and all associated compliance rules and regulations.
- To actively handle Coverholder relationships and assist the Business support team in bringing new business to AISE
- To manage Coverholder accounts including in depth knowledge of claims Bordeaux, reconciliation and processing claims numbers through our systems.
- To actively report as required on large and complex claims.
- To have an in-depth knowledge of Motor Claims along with a knowledge of Agricultural vehicle claims.
- To maintain an effective reserving policy
- To assist and support the shaping, implementation and delivery of a claims strategy in association and support the UK AISE claims team, Underwriters, Divisional and Claims Departments’ Business Plans
- To manage effective reporting.
- To oversee the MOJ portal, stages 1 and 2
- Experience of Pre-litigation
- Experience of handling claims outside of the MOJ and the predictive cost regime

Dimensions

AISE is a London based MGA supported by a number of A rated insurers and wholly owned and led by MS Amlin, a leading insurer and reinsurer, and part of the global top 10 insurance group MS&AD. With a 300-year record and more than 2,400 people in 26 locations worldwide, MS Amlin delivers continuity for individuals and businesses facing the most complex and demanding risks.

Part of the portfolio to be supported consists of Property claims. Our Property and Liability book is one that is fast growing.

In total MS Amlin writes more than £1.2b in premium income and participates as an agreement party in more than 50% of the business it writes, across capital bases in AUL and AISE.

Key Result Areas

Claims Settlement and Management
- To handle, offer direction and to take responsibility for complex and over delegated UK Motor Claims and demonstrate the ability to assess risks using sound judgement, and in accordance with all approved procedures, and within claims authority limits.
- Referring appropriately for advice or for instructions regarding to claims over the jobholder’s authority limit.
- Supervision and maintenance of all computer and paper-based records in relation to claims.
- Management Information
To support the Division by providing analysis of the account for meetings and development of the business plan.
- Preparation of monthly claims reports Supervision and maintenance of all computer records in relation to claims.
- Assist with statutory reporting under FSA and as appropriate NBB rules and deals with compliance issues.
- Manage claims Bordeaux including reconciliation and processing claims numbers through appropriate systems.

Other tasks
- To assist the claims management in the maintenance and adherence to the regulatory and legal processes impacting claims, and to ensure compliance with all areas of the yacht claims function.
- To assist in in the development and maintenance of the UK Claims strategic plan, and to be involved in working groups as may be necessary to all areas of the Divisions development.
- Assisting in keeping underwriters abreast of larges losses, reserves and relevant market issues.

The Operating Environment and Context of the Job

AISE is one of the UK's Market leaders and the Senior Adjuster is required to support the Claims Managers by contributing positively to the aims and objectives of the business plan.

Key Competencies

Job Specific
- Experienced and all round knowledge of the UK Motor Claims insurance market
- To be able to illustrate excellent facilitation, analytical, investigative and negotiation skills
- Problem solving and finding creative solutions.
- Ability to build strong relationships with key TPA's, Coverholders, brokers and clients
- Able to set vision and strategy alongside UK Motor Claims management and underwriting colleagues
- A good understanding of the UK Market
- Experience of the MOJ portal, stages 1 and 2
- Experience of Pre-litigation
- Experience of handling claims outside of the MOJ and the predictive cost regime

Experience in handling both UK Motor Claims essential with experience in handling UK Agricultural Vehicles desirable.

Generic
- Well established and class specific understanding of insurance principles
- Delivery of high levels of customer service and client experience
- Attention to detail and accuracy
- Strong verbal and written communication skills
- Ability to make strategic and operational decisions based on the facts
- Relationship building
- Methodical and organised working practices to meet deadlines

Key Interfaces

Internal: Claims Manager, the Claim