Document & Results Management Administrator

**Nexus Health Group Job Description**

Document & Results Management Administrator

**LOCATION **Princess Street, but the post holder may be required to work at any of Nexus locations.

**SALARY **£10.53 per hour

**JOB PURPOSE**: To ensure that the flow of documents and results coming in and out of Nexus is maintained to the required standard
- To support Nexus to develop positive and effective working relationships and communication systems between Nexus and stakeholders.
- To ensure patients are informed of any outcomes of their care as directed by the clinical team

**MAIN DUTIES RESPONSIBILITIES**
- Input patient clinical and or social information from external providers into the practice clinical system, adhering to the practice policies and read codes
- Process all results received adhering to the practice policies and read codes
- Communicate with doctors on what action to take for certain medical letters
- Use base knowledge of anatomical and physiological terms to find relevant codes
- Enter coded information accurately and consistently
- Update patient information held on the practice clinical system as required
- Scan clinical letters, reports, referrals etc. into the system, process scanned documents according to the practice policies and procedures.
- Process screening notifications
- Mammograms & Bowel Screening
- ensuring correct coding and where appropriate correspondence sent to patient.
- Process administrative queries and request from clinicians and patients.
- Liaise with hospitals as required in regard to discharge, results, clinic letters etc.
- Responsible for the management of the incoming post, ensuring all post is opened, stamped, and distributed to the appropriate team in a timely manner.
- Arrange follow up contact as required adhering to practice policies
- Give patients and clinicians information as required by practice protocol
- Update clinical records wherever necessary and in accordance with practice guidelines.
- Assisting GPs with queries relating to clinical document management
- Assist in producing information for clinical audit as required.
- Provide support to the Clinical Management team and wider practice as and when needed
- To highlight to the Document and Results Management team supervisor any areas identified to improve service delivery
- To deal with queries associated with the role
- Undertake other administrative tasks within the role if required

**The post-holder will**:

- Abide by the procedures and policies of Nexus Health Group
- Maintain patient and data confidentiality
- Work within the guidelines set by Nexus to ensure that the practice is safe, efficient and provides the best possible care for patients
- Work in accordance with agreed standards of service delivery and within the team policies, procedures, and protocols
- Ensure correct governance processes are adhered to in the handling and management of patient records and use of the electronic patient appointment system.
- Maintain integrity in compliance with patient confidentiality and the Data Protection Act 2018.
- Comply with the policies and guidelines around medical records
- Ensure accurate read codes are used when entering data into the patients electronic records held within the Nexus clinical system.
- Be proficient with a variety of electronic record systems required to undertake this role
- Appropriately use practice equipment including IT software.
- Use initiative and good judgement at all times.
- Work effectively with the rest of the team in delivering the full scope of the service.
- Work professionally within Nexus Health Group and liaise competently at all times to ensure the best possible patient experience.
- Communicate effectively with other team members
- Communicate effectively with patients, and carers
- Be prepared to involve a senior member of staff where appropriate
- Work closely with the IT team to ensure all systems are operational.
- Undertake any mandatory training as appropriate to the post and as directed.
- Identify own personal training opportunities and inform line manager, keeping up to date with knowledge and practice.
- Participate in Nexus Appraisal process to identify and discuss professional needs.

**Communication**
- Communication will take place by way of meetings, phone calls, written communication, and E-mails.
- Empathy and insight are required during communication with patients and staff.
- Recognise the need for alternative methods of communication to overcome different levels of understanding and cultural background.

**Continue Learning and Development**
- quality service.
- As part of personal and organisational development feedback how the service is functioning and suggest ways of improving it
- Assist in the development of resources for the practice e.g. local service guide
- Identify and maintain own personal development

**KEY WORKING **RELATIONSHIPS**

**Internal**

Partners, GPs, Nurse and Medical Leads, Caldecott Guardian,
- Direc