Delivery Manager

1 week ago

Fareham, United Kingdom Concept Resourcing Full time

Delivery Manager - Customer Success - Service Delivery - Customer Advocate - ITIL - Relationship Building - Up To £35,000 - Career Progression - Promote from within - Key Accounts - Cloud Services - Delivery - South East - Hybrid working

Concept Resourcing are proud to be working with a company who are passionate about what they do and are looking for people who are also passionate about what they do. Our client is an establish company, providing cloud communications and managed servicessolutions.

Delivery Manager / Project Coordinator

WFH - Occasional Travel within South East, UK

Up to £35,000 + excellent benefits package

As the Delivery Manager you will:

- Coordinate the delivery of standard products to customer including customer communications, resource booking and hardware shipping
- Managing multiple projects at any one time, you will be defining the project baseline and deliverables to demonstrate a full understanding of contractual obligations
- Organise, plan, manage and control all owned projects from order acceptance through to final sign off on completion, adhering Project Management Methodology
- Ensuring all key documents as appropriate are produced and authorised by the parties
- Delivery of the solution within the specified constraints of time and cost, meeting commercial milestones.
- Accurate Forecasting and tracking of project budget using Autotask and Power BI tools
- Accurate updating of Project Management Gates with the PMO team Gates with the PMO team
- Be responsible for customer communication throughout the lifecycle of the project
- Take active role and engage in Team Meetings and Companywide updates as and when required
- Be flexible to travel to offices for team meetings, one to ones etc where required

About you:

- Able to be part of and manage a virtual team to ensure successful delivery of projects
- Be passionate and committed to developing your project management skills
- Be flexible in approach and support other team members where required
- Be able to develop and maintain good relationships internally and with customers relationships
- Be able to keep accurate records throughout project lifecycle
- Have worked in a customer facing role
- Be comfortable working to meet deadlines
- Worked in telecommunications/Contact Centre environment
- Good working knowledge of Microsoft Office Tools
- Good working knowledge of Autotask --desirable
- Be interested in or working towards a project management qualification or have Prince2 management qualification

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