Credit Hire Recoveries Agent

**MAIN PURPOSE OF THE ROLE**:
To work as part of the claims negotiation team to agree settlement of claims with insurance companies following road traffic accidents following guidelines set by the Association of British Insurers
- Case diary management - ensure all claims are progressing and within the

correct status to enable accurate monitoring and reporting
- Review liability and identify any potential issues in the recovery of costs.
- Negotiate settlement of the hire charges in line with the company procedures
- Resolve & recover uninsured losses of our client (excess, storage & recovery, AIP etc)
- Work with Solicitors and Brokers to ensure that the claim is progressing towards settlement of the hire charges
- Ensure that all required documentation for settlement of a claim is gathered in a timely manner by working with Solicitors, Insurers & Brokers in information requests from our clients
- Work towards company and individual targets
- Adherence to H&S and HR policies and procedures
- Any other tasks as may be allocated from time to time.

**SKILLS/QUALIFICATIONS/EXPERIENCE**
- Good level of education - at least to GCSE level or equivalent
- Customer Service experience
- Knowledge in MS Office
- Communication skills
- Strong Negotiation
- Ability to overcome objections

**Desirable -**
- English & Maths GCSE
- Experience of Motor claims
- Experience with the credit control or bad debt recovery industry.
- Understanding of the automotive industry

**Competencies**

Personal Organisation

Able to be organised and multi task workload, with good administration skills. Strong negotiation skills, and attention to detail are required within this role.

Team Work

Pro-actively engages and works with a range of internal and external contacts to ensure maximum effectiveness within the role.

Achievement Orientation

The ability to work as part of a team and on their own to achieve company, team and personal targets.

Communication

Good communication skills; written, listening and oral

High degree of social skills when dealing with a range of people and situations.

**Hours - **Monday to Friday hours between 8:00AM and 6pm on two different shift patterns.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Wimborne: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location