Resident Liaison Officer

2 days ago

Birmingham, United Kingdom Wates Full time

We have an opportunity for a Resident Liaison Officer to join our Wates Living Space planned maintenance team in Birmingham.

Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year.

**Key Accountabilities will include**:
Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.

Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.

Ensure a consistent approach to customer care is adopted by all RLOs across the contract.

Monitor and identify the recruitment, training and development of RLOs.

Manage the Tenant’s Complaints procedures as a point of escalation.

Maintain and update the on-site Database to reflect on-going works.

You will be an experienced RLO with proven track record of successfully managing teams across wide spread planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

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