Caretaker

**Full-Time Caretaker - Sheffield**

Our Caretakers work on a rota working 5 out 7 days a week between Monday Sunday 37.5 hours per week

Were already a team made up of really great people and were a business who will endeavour always to do the right thing, in the right way truly putting students experience, welfare and safety at the top of our agenda.

Weve all heard if you build it they will come; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customers entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think its only right that you do that in an organisation, environment and a team that you love being a part of.

Our Caretakers do just that take care; in fact, they take great care of our grounds, properties and our customers homes. Our properties are our shop windows and the Caretaker role is responsible for ensuring weve got the best window display in town. Our teams dont ever walk past a problem and this is particularly important for our Caretakers, who ensure our properties are inviting, well maintained and safe. Youll spend a lot of your day meeting our customers and really influencing their experience with us.

**KEY ACCOUNTABILITIES**:
**SAFETY, WELFARE & COMPLIANCE**
- Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation.
- Develop an understanding within your respective area for all statutory and legal accountabilities we hold; furthermore, ensure that your colleagues understand why we perform such duties and encourage an environment where safety and welfare is never overlooked.
- Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices.
- Support the management team in our Ground Truth audits, recording and evaluating our performance against important health and safety measures.
- Ensure all work undertaken is carried out strictly in accordance with supervisory instruction

**MAINTENANCE**
- Take a proactive approach to ensure that the developments are maintained to very high standards.
- Conducting or assisting with the maintenance of the building and building fabric, including repairs and redecoration as required.
- Work with our Maintenance systems to allocate work to your day and update maintenance tickets in line with training guidance and processes.
- Ensure customers are updated on the progress of their ticket.
- Carrying out reactive maintenance tasks in occupied rooms with the focus being on customer service and quality workmanship, respectful always that you are working in someones home.
- Act as the eyes and ears for the Property Manager for issues throughout the properties and ensure they are reported as required promptly and professionally.
- Ensure that all external services, surfaces and traffic routes are in good order and fully functional to meet their intended purpose.

**GROUNDS**
- Spread grit on roadways, footpaths, car parking areas and other external hard surfaces at a suitable period of time to minimise the risk of surface ice or snow coverage
- Attend to any spillages, and other emergency cleaning requirements during working hours
- Monitor the quality of the work of contracted landscapers, take personal responsibility for ensuring no weeds are present in the grounds.
- Maintain exceptionally high levels of cleanliness and tidiness in and around bin store or refuse areas.
- Take responsibility for assessing additional refuse collection during peak seasons.

**STOCK CONTROL**
- Take responsibility for the stock held at the property.
- Conduct regular assessments of stock levels and work with the Assistant Manager to ensure stock levels are correct and items are procured in line with budget and preferred suppliers.

**REPRESENTING STUDENT ROOST**
- Escort and assist specialist engineers/sub-contractors attending site to carry out works as and when necessary. Also supervise these contractors on occasion and ensure that the expected standards are met across all aspects of their work.
- Ensure customer retention is at the top of your mind at all times, ensuring every interaction you have with our customers is a positive one, that makes a difference to their day.

**PERSON SPECIFICATION**

**WHAT YOUVE DONE BEFORE**
- Experience in a fast-paced customer service environment
- Ability to carry out basic maintenance and building fabric works
- Experience of working in an environment in support of the main business function.
- A knowledge and understanding of electrical or mechanical engineering
- Awareness of Health & Safety practice and the need for safe methods of working
- Experience of working in facilities management

**WHAT YOURE GOOD AT/KNOWN FOR**
- Conscientious
- Pe