Customer Operations Supervisor

**Location**: Nottingham

**Role Type**:Permanent

**Salary**:£36,593 - £43,050 depending on skills and qualifications

**Setting the standards all of our customers will love and others will aspire to**

At Cadent we’re excited to be part of the future of UK energy We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net-zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

**The Opportunity**

As a Customer Operations Supervisor, you’ll be accountable for the safe and efficient supervise Repair activities within a geographical area of the operational UK Gas Distribution network.

You’ll ensure these activities are carried out safely and efficiently, whilst providing visible front-line engagement with Field Engineers, Customers and Key Stakeholders to deliver the Cadent vision and culture.

Key accountabilities of our Customer Operations Supervisor will also include:

- Supervising an effective and highly motivated regional workforce, driving performance excellence, delivering year-on-year cost efficiencies and improvements in productivity and resource utilisation whilst maintaining world-class operational excellence, safety, and customer satisfaction.
- Responsible for embedding a culture of Continuous Improvement within a team through the use of Performance Excellence implementing of visual performance management and problem-solving techniques
- Ensuring individuals comply with policy and work procedures and achieve company standards of service throughout all activities
- Authorising and preparing permit requirements in accordance with Safe control of Operations procedures.
- Managing sickness/absenteeism and low-level disciplinary procedures for direct reports, to ensure
- compliance with company policy
- Acting as the public face of Cadent when responding to complaints and enquiries where required
- Responsible for ensuring data recording and accuracy within the relevant network is appropriate and complete to support accurate management and regulatory reporting
- Monitoring workforce operational performance to ensure all objectives are met and that problems are
- anticipated and resolved. Implement Performance Improvement Plans where required
- Accountable for on-site incident supervision and investigation in adherence with EM72 and EM77
- procedures in response to reports requiring escalation. i.e. Fire, Explosion, Suspected CO poisoning,
- Evacuation
- Sharing, promoting and implementing technical and procedural best practice
- Ensuring emergency works are in full compliance with NRSWA
- Holding both Authorising Engineer and Competent Person status as required

**What You’ll Bring**

We’re looking for individuals who hold the following skills, qualifications and experience:

- HNC / NVQ or equivalent in an engineering discipline
- City & Guilds SNVQ 6012 Emergency Service Operations competence certificate
- NRSWA Supervisor certification
- Safety qualification (such as NEBOSH, IOSH Certificate)
- Good understanding of relevant codes of practice, engineering instructions safety and statutory regulation
- Strong understanding of HSE regulations
- Strong understanding of OSGEM 2
- Good understanding of emergency work dispatch system
- Strong understanding of NRSWA
- Excellent communication Skills, verbal and written
- Good understanding of Cadent planning / resource management
- Coaching, influencing skills
- Contract Management
- Project Management

This role will involve frequent travel and therefore a Full UK Driving Licence is required for the role.

**What’s in It For You**
- 25 days holiday plus 8 statutory bank holidays, with the option to buy and sell
- Generous Pension Scheme which is double matched up to 12%
- Electric Vehicle Scheme/cash alternative
- Opportunity to earn annual bonus
- Private medical insurance available through our flexible benefits programme
- Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurances and healthcare packages
- My Offers membership card - offering discounts and savings from hundreds of retailers
- Access to our Occupational Health Services including employee assistance programme which offers confidential counselling
- Support with financial wellbeing

**Be Yourself**

Cadent embraces Diversity and Inclusion. We celebrate what makes us different, as well as what we have in common. This enables us to work better as one team shaping a dynamic, innovative and inclusive culture. Our employee communities support us in keeping our employees engaged and motivated and through our partnerships and covenants we ensure our workforce reflects our communities in all their diversity.

Cadent is a Disability Confident employer so if you require any reasonable adjustments as par