Head Housekeeper, Shireburn Arms

**James Places is a dynamic and vibrant growing company with uniquely different venues across the Ribble Valley and beyond; with The Royal Hotel, The Shireburn Arms, The Emporium, Eaves Hall, Mitton Hall, The Waddington Arms, Holmes Mill and Falcon Manor, Assheton Arms are all part of the group.**

**Join us at, a collection of rural pubs. You’ll find roaring log fires, traditional food and a cosy atmosphere. If you want to be part of the Inn crowd, we want to hear from you.**

**As Head Housekeeper you’ll**
- Be responsible for the smooth and efficient running of the housekeeping department daily and managing your small team of staff.
- This is a very hands-on role, you will be expected to be in the rooms, working with your staff, maintaining, and promoting standards, leading by example, training and motivating your team.
- You will be responsible for ensuring all rooms and public areas adhere to company standards, whilst using your experience to further improve on the high standards in place.
- You will be responsible for maintaining and ordering suitable supplies and stocks, as well as staff rotas and workloads.
- Previous experience is preferred, the role would suit an experienced housekeeper or supervisor looking to step up.
- Participate in and carry out various housekeeping inventories
- Positively represent the housekeeping department in daily operations meetings and other meetings as required

**Also,**
- Be a seasoned pro in the hospitality industry with a strong customer orientation and understanding of service delivery
- Have mastered the ins and outs of exceptional guest service
- Strong project management and personal organisational skills with the ability to balance a number responsibilities
- To ensure that the client’s vision for the stay is effectively executed.
- Oversee and check the maintenance & quality of physical items: tables; chairs; equipment; linen and the appearance of the event rooms and foyers: wood work; carpeting; lighting, etc.
- Communicating any specific jobs or issues to the team to ensure that they are all punctual, well presented, organised and able to carry out the tasks in line with James Places expectations and set standards.
- Carrying out a handover with the Team to ensure all matters are handed over, with the necessary paperwork completed.
- Carrying out a full end of shift and security close down inspection, alongside a competent manager/supervisor to include all public areas, back of house and outside areas, dealing with any issues immediately with a key focus on cleanliness. Completing all paperwork with exits/windows checked, fire exits clear and light/heating economised where possible.
- Setting an example for the rest of the team by being punctual, well-groomed and dressed in accordance with James Places’ standards.
- Liaising and obtaining up to date information from Reception and Sales and Duty Managers with regards to bookings and customer requests to ensure that you are up to date, having appropriate staffing levels to meet with business demands.

**James’ People Perks**

James’ Places privilege card 10% discount in all venues upon completion of 3 months service.

Family & friend’s room discount

Early pay scheme - access your wage sooner

Health & wellbeing programme - in partnership with a private counselling practice.

28 days holiday

20% Discount on pay day at The Emporium Interiors

Annual staff party

Meals on duty for many roles, and Free on shift beverage

Employee pension scheme

Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)

Recognition rewards

Compassionate leave

Voucher incentives

My Healthy advantage App access

24/7 access to virtual GP & wellbeing service

Bereavement support

Medical information

Online CBT

**We have passion for what we do.**

We demonstrate this through the quality of our people, food, service and buildings

**We deliver extraordinary experiences.**

We do this by having an eye for detail, delighting the guest, working as a team, making things happen

**We are evolving and embrace change.**

Develop and grow as individuals, as a part of a team and as a business. We will do this through creativity, reward & recognition.

**We promise to be genuine, unstuffy and welcoming.**

Respect your colleagues and the customers, be cheerful, be positive, be friendly, be enthusiastic, be honest & be truthful.

**Job Types**: Full-time, Permanent

Pay: Up to £13.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person