Receptionist

5 days ago

Rushden, United Kingdom Vets4Pets Full time

Veterinary Receptionist
Rushden Vets4Pets

This is a full time role working 40 hours per week:
Starting Salary: £9.50/hr

If you enjoy providing great customer service while multitasking client/patient requirements as part of a full service general practice team, we have just the opportunity for you at our Rushden practice... We are a daytime general practice surgery, caring for dogs/cats/rabbits/small furries. There is no on call or out of hours requirements.

What to expect on Reception:
Your great customer service during a client’s pet visit will make sure they feel welcome and supported. At the completion of their visit with their pet, your helpful and efficient manner will ensure they look forward to their next visit.
Cleaning reception as incidents occur along with general mid-day and end of day is expected for pet and team safety. Data Protection awareness is required to comply with company and government security regulations.

Our Commitment to Colleague Support:
We have a zero tolerance for aggressive/abusive/threatening clients.

To encourage good behaviour from clients we have recorded phone lines and CCTV.

We have a dedicated lunch break mid-day so all colleagues can relax, have a cuppa and put their feet up.

The attributes required
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and able to multitask and think on your feet.
- You will bring enthusiasm and drive to your role: enjoying the challenge of learning new skills, information to best serve clients and their pets.
- You can have coping skills and or are able to develop your personal mental health awareness so you are resilient in times of stress such as pet euthanasia, upset clients, pet emergencies.
- You are reliable, have a sense of humour and enjoy working with a team of likeminded pet care colleagues.
- You will like going out to dinner with our friendly team, having group lunches and climbing Snowden 

We offer also such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: NN10 6BT

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