Dental Receptionist

2 weeks ago

Cambridge, United Kingdom Cambridgeshire Community Services NHS Trust Full time

Dental HealthCare Cambridgeshire are seeking an experienced Dental Receptionist with exceptional communication skills who is passionate and committed in delivering high quality care.

You will work within a large multi disciplinary healthcare team who pride themselves on delivering the Trust objectives and the vision to improve the health and wellbeing of people across the diverse communities we serve.

The NHS offers many benefits such as a generous holiday entitlement, flexible working and pension scheme.

You must be proficient in Microsoft Office with a good working knowledge of Word and Excel. Experience of using SOEL Health would be desirable.

If you are reliable, discreet and diplomatic and possess the qualities outlined above, then this is the job for you.

The duties of the receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors. The Dental Service provides a wide range of treatments to a diverse group of people; therefore good interpersonal skills are required to fulfil this frontline role. You will be part of a team of receptionists so good communication and teamwork skills are vital. You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor oral Surgery, thus good time management skills are imperative.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
- Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.
- Managing the waiting room, including greeting patients and advising them of any excessive delays.
- Re-booking additional needs appointments or minor oral surgery appointments.
- Maintain the appointment system to ensure that surgery time is utilised appropriately.
- Record referral/communication correspondence in the patient’s notes and action according.
- File all letters/correspondence in the appropriate place. Prepare and maintain patient records.
- Prioritise workload. You will be working within a team so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently.

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