Operations Supervisor

Arriva UK Bus is looking for Operations Supervisor to join our team in Stevenage.

Our Operations Supervisors contribute to the effective running of our day-to-day operation, with a continual focus on our improving the experience of colleagues and customers.

**What Arriva can offer you**:
Annual salary of £37,000
Full-time, permanent contract - 40 hours per week
Fantastic career progression
Free bus travel for you and a nominated member of your family
If you don't have a PCV licence, we teach you to drive a bus
Arriva Village - Retail discounts and offers worth up to £1,200 per year
Arriva Wellbeing Service (Mental Health Support & Wellbeing Support)
25 days holiday
Arriva Workplace Pension

**Purpose**:

- Contribute to achieving the site's annual business plan by efficiently managing day-to-day bus services operations, ensuring safety, regulatory compliance, colleague and customer satisfaction.
- Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption.
- Promote Arriva's values to foster an inclusive workplace reflective of the communities we serve.

**Main Responsibilities**:

- **Health and Safety**: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
- **Customer Service**: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
- **People Management**: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
- **Quality Assurance**: Manage operational systems, monitor standards, and ensure efficient duty allocation.
- **Financial Oversight**: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
- **Continual Improvement**: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
- **Corporate Social Responsibility**: Uphold and promote the organization's values in all internal and external interactions.

**Essential Requirements**:

- Supervisory experience with strong resource management skills.

**Person Specification**:

- Demonstrates Arriva's Values
- Proficient in Health and Safety
- First Aid certification (or willingness to obtain)
- Strong coaching and communication skills
- Customer-focused with effective IT skills
- Influencing and decision-making abilities
- Industry knowledge (PCV/HGV)
- Team player with resilience and flexibility
- Experience working with Trade Unions
- This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development._
- APPLY NOW to join the Arriva team to help deliver our vision of providing clean, sustainable and reliable transport services to our customers for a greener future._
- At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success._

**Job Types**: Full-time, Permanent

**Salary**: £37,000.00 per year

Work Location: In person